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Added 2 hours ago
KG
Production / Application Support Engineer (Level 3/4)
K&K Global Talent Solutions INC.
Quebec, QC
- Full-time
Added 4 hours ago
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Montreal, QC
- Full-time
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K&K Global Talent Solutions INC.

Production / Application Support Engineer (Level 3/4)

Quebec, QC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 2, 2026
Experience: Experience: 8+ years of hands-on technical experience in high-tier production or application support environments.
Posting language: English
Posted: Nov 2, 2026

Original job description

Position: Production / Application Support Engineer (Level 3/4)

Location: Hybrid- Montreal, QC

Job type: Full-time/Permanent hiring

The Production / Application Support Engineer (Level 3/4) is responsible for ensuring the absolute stability, performance, and reliability of mission-critical enterprise platforms. Operating at the highest tier of technical support, you will troubleshoot complex infrastructure and application failures across hybrid on-premises and cloud environments. This role requires a deep technical foundation in Unix systems, legacy and modern database structures, enterprise storage, and advanced scripting for automation.

Roles & Responsibilities

L3/L4 Technical Support: Provide top-tier engineering support, deep-dive debugging, and resolution for highly escalated, complex application and infrastructure issues.
Infrastructure Administration: Maintain, monitor, and optimize enterprise Unix/Linux environments to guarantee system availability and resilience.
Process Automation: Design, build, and maintain robust Python and Perl scripts to automate system health checks, data processing pipelines, and operational tasks.
Database & Storage Management: Monitor and troubleshoot IBM DB2 database workloads, manage enterprise NAS storage allocations, and ensure data integrity.
Data Lifecycle Management: Oversee, configure, and maintain enterprise-scale archiving applications to satisfy operational accessibility and compliance frameworks.
ITIL Service Delivery: Actively lead Incident, Problem, and Change Management pipelines, driving root-cause analysis (RCA) and ensuring safe production deployments.

Required Technical Competencies

Experience: 8+ years of hands-on technical experience in high-tier production or application support environments.
OS Administration: Advanced, practical knowledge of Unix/Linux administration and command-line troubleshooting.
Automation Scripting: Strong capability in writing and debugging Python and Perl scripts for operations and task automation.
Database Support: Proven technical proficiency supporting IBM DB2 databases, including performance analysis and query troubleshooting.
Storage Systems: Practical knowledge managing NAS storage systems (allocations, performance, mounting, and access controls).
Application Archiving: Solid experience managing enterprise archiving applications and high-volume data retention pipelines.
Operational Frameworks: Deep familiarity with ITIL frameworks, specifically Incident, Problem, and Change Management workflows in zero-downtime environments.

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More about this job

Responsibilities

Provide advanced support for complex production application and infrastructure issues, and maintain reliable Unix/Linux systems across on-premises and cloud environments. Automate operational tasks, support DB2 and NAS storage, manage archiving and data retention, and lead ITIL incident, problem, and change processes.

Requirements

Requires 8 or more years of hands-on experience in high-tier production or application support, with advanced Unix/Linux administration skills. Candidates should be proficient in Python and Perl, IBM DB2 support, NAS storage, enterprise archiving, and ITIL workflows.

Skills

Unix/Linux Administration
Python
Perl
IBM DB2
NAS Storage Management
Application Archiving
Production Support
Application Support
Incident Management
Problem Management
Change Management
Root-Cause Analysis
Performance Troubleshooting
Data Integrity
ITIL

Visa sponsorship

Not detected in the job text

Keywords

Production Support
Application Support
Level 3 Support
Level 4 Support
Unix
Linux
Python
Perl
IBM DB2
NAS Storage
Enterprise Archiving
Data Retention
ITIL
Incident Management
Problem Management
Change Management
Root-Cause Analysis
Hybrid Infrastructure
Cloud Environments
On-Premises Infrastructure
System Monitoring
Performance Analysis
Query Troubleshooting
Automation
Data Integrity
Production Deployments

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