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Kaizen Automotive Group

Client Success Specialist

1260 Highfield Crescent SE, Calgary, AB, T2G 5M3, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Oct 29, 2027
Experience: 2+ years of experience in customer service, client success, account management, or a related role.
Posting language: English
Posted: Oct 29, 2026

Original job description

Overview

This role is ideal for someone who is customer-focused, highly organized, and thrives in a fast-paced environment. You'll build strong client relationships, support service delivery, and contribute to customer satisfaction and retention while working within a collaborative and growing team.

Responsibilities and Qualifications

Serve as a primary contact for client inquiries and service requests.
Build and maintain strong client relationships.
Coordinate client needs with internal departments to ensure timely resolution.
Monitor and address customer concerns proactively.
Support client onboarding and ongoing account management.
Maintain accurate client records and documentation.
Assist with reporting, process improvements, and special projects.
Contribute to customer retention and satisfaction initiatives.

Qualifications

2+ years of experience in customer service, client success, account management, or a related role.
Strong communication and relationship-building skills.
Excellent organizational and time-management abilities.
Proven problem-solving and conflict-resolution skills.
Proficiency in Microsoft Office and CRM systems.
Ability to manage multiple priorities in a fast-paced environment.
Fleet, automotive, leasing, or transportation industry experience is an asset.

INDSF

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More about this job

Responsibilities

The Client Success Specialist serves as the primary contact for client inquiries and manages ongoing account relationships. They coordinate with internal departments to resolve issues, support onboarding, and contribute to customer retention initiatives.

Requirements

Candidates must have at least 2 years of experience in customer service, account management, or a related field. Proficiency in Microsoft Office and CRM systems is required, along with strong communication and organizational skills.

Skills

Customer Service
Client Success
Account Management
Relationship Building
Communication
Organizational Skills
Time Management
Problem Solving
Conflict Resolution
Microsoft Office
CRM Systems
Reporting
Process Improvement

Visa sponsorship

Not detected in the job text

Keywords

Client Success
Customer Service
Account Management
Relationship Management
CRM
Microsoft Office
Onboarding
Reporting
Process Improvement
Fleet
Automotive
Leasing
Transportation
Conflict Resolution
Client Retention

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