Company Description Kalawsky Chevrolet Buick GMC has represented the General Motors brand in the West Kootenay region of British Columbia for more than 30 years. The dealership offers the full GM lineup, including electric vehicles, providing customers with a wide range of transportation options. With a long-standing presence in the community, Kalawsky is focused on dependable service and lasting customer relationships. Team members join an established, reputable dealership committed to quality, innovation, and growth in the automotive sector.
Role Description The Service Advisor is a full-time, on-site role based at the Kalawsky Chevrolet Buick GMC dealership in Castlegar, BC. In this position, the Service Advisor is the primary point of contact for customers requiring maintenance and repair services, welcoming them, listening to their concerns, and accurately documenting vehicle issues. Daily tasks include scheduling service appointments, preparing repair orders, coordinating work with technicians, and clearly explaining recommended services, costs, and timelines. The role involves monitoring the progress of each vehicle in the shop, providing updates to customers, and ensuring that final invoices are accurate and easy to understand. The Service Advisor also supports aftersales initiatives by promoting appropriate services, following up on completed work, and helping maintain high standards of customer satisfaction and retention.
Qualifications
- Strong customer-focused service abilities, including Customer Service and Customer Satisfaction skills.
- Clear and professional Communication skills for interacting with customers, technicians, and other team members.
- Understanding of Aftersales processes and commitment to delivering consistent Customer-focused Service.
- Previous experience in an automotive service environment or a related customer-facing role is an asset.
- Ability to organize multiple service appointments, manage time effectively, and work in a fast-paced dealership setting.
- Basic knowledge of vehicle maintenance and repair terminology, with willingness to learn GM-specific products and services.
- Comfort using dealership management or scheduling software and standard office applications.
- High school diploma or equivalent; additional automotive or customer service training is beneficial.
