Kentville Toyota is an established and growing automotive dealership seeking an experienced, results-driven Fixed Operations Manager to lead our Service and Parts operations.
This is a key leadership position responsible for driving departmental performance, developing a high-performing team, delivering an exceptional customer experience, and maximizing the profitability and efficiency of our Fixed Operations departments
The successful candidate will be a strong automotive leader who can assess existing processes, identify opportunities for improvement, and build upon the dealership's current success.
Key Responsibilities
Lead and oversee all Fixed Operations activities, including Service and Parts
Provide leadership, direction, coaching, and accountability to Service and Parts personnel
Establish and monitor departmental goals, budgets, KPIs, and performance targets
Drive Service and Parts revenue, gross profit, productivity, efficiency, and overall profitability
Analyze departmental performance and implement strategies to improve results
Monitor technician productivity, labour sales, effective labour rates, hours sold, parts performance, and overall department efficiency
Develop strategies to increase customer retention, service visits, and long-term customer loyalty
Ensure a consistently exceptional customer experience throughout the Service and Parts departments
Handle customer concerns and escalated issues professionally and effectively
Recruit, train, motivate, and retain high-performing employees
Conduct regular performance reviews and provide ongoing coaching and development
Work closely with the General Manager and senior leadership team to achieve dealership objectives
Maintain strong relationships with customers, manufacturers, suppliers, and dealership partners
Ensure compliance with manufacturer standards, dealership policies, safety requirements, and applicable regulations
Review and improve existing processes, procedures, and departmental workflow
Identify opportunities to increase efficiency, reduce unnecessary expenses, and improve profitability
Ensure the Service and Parts departments maintain a professional, organized, safe, and customer-focused environment
What We're Looking For
Proven management experience within an automotive dealership Fixed Operations environment
Strong knowledge of Service and Parts department operations
Demonstrated ability to improve departmental performance and profitability
Proven leadership and team-building skills
Strong understanding of automotive dealership KPIs and financial statements
Excellent communication, negotiation, and customer-service skills
Strong organizational and problem-solving abilities
Ability to hold team members accountable while maintaining a positive workplace culture
A hands-on, proactive management style
Ability to work effectively in a fast-paced dealership environment
Valid driver's licence
Automotive trade experience or relevant industry certifications are considered an asset
What We Offer
Competitive compensation package with performance-based incentives
An established dealership with an existing customer base and operational infrastructure
Opportunity to make a meaningful impact on an already successful Fixed Operations department
Strong support from dealership leadership
Opportunities for professional growth and advancement
A professional, team-oriented working environment
The opportunity to lead and develop an experienced automotive team
The Ideal Candidate
The ideal candidate is an experienced Fixed Operations leader who understands how to drive both people and performance.
You know how to identify what is working, recognize where improvements are needed, and implement changes that produce measurable results. You are comfortable managing financial performance, developing employees, improving processes, and ensuring customers receive an exceptional experience every time they visit the dealership.
You are accountable, energetic, organized, and committed to building a culture of performance, professionalism, teamwork, and customer satisfaction.
If you're ready to take an established dealership's Fixed Operations performance to the next level, we want to hear from you.
Apply in confidence today with your resume and a brief cover letter outlining your automotive management experience.
