Kerr’s Chain Saw Ltd. – Bathurst, NB
Do you have a passion for powersports and experience as a Service Advisor?
Kerr’s Chain Saw Ltd. is looking for an experienced Service Advisor & Parts to join our team. If you enjoy working with customers, solving problems, staying organized, and have a passion for ATV, Side-by-Side, motorcycle, and outdoor power equipment, we want to hear from you!
Key Responsibilities
· Greet and assist service customers by phone, in person, email, and text.
· Listen to customer concerns, document repair needs, and create repair orders.
· Prepare estimates and communicate with customers to obtain approval for repairs.
· Sell services while providing knowledgeable product support such as manufacture maintenance schedule.
· Maintain regular communication with customers throughout the repair process.
· Assign and monitor repair orders and coordinate with technicians.
· Ensure parts are ordered, available, and organized for repairs.
· Process and maintain warranty claims and ensure they remain up to date.
· Strive to meet key metrics to have Service department successful
· Help maintain an organized, clean, and efficient Parts & Service department.
· Identify and implement opportunities to improve processes and department efficiency.
· Provide customers with clear explanations of completed repairs and charges.
· Backup for parts, accessories, merchandise, and Assist with parts ordering, receiving, shipping, and inventory as required.
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Qualifications
· Previous experience as a Service Advisor is required.
· Strong customer service, communication, and interpersonal skills.
· Parts counter or powersports experience is an asset.
· Excellent organizational and time-management skills.
· Strong computer skills.
· Ability to multitask, prioritize, and work independently.
· Knowledge of powersports or outdoor power equipment is an asset.
· Valid driver's licence required; motorcycle licence is an asset.
· Bilingual English/French is a definite asset.
· Ability to lift up to 60 lbs.
We are looking for someone who is personable, dependable, organized, and motivated to continuously improve the customer experience and efficiency of our Service & Parts departments.