Job title
Manager, Clinical & Content (Contract)
Department
Brand, Storytelling & Communications
Reports to
VP, The Story Studio
Salary range
$74,700 - $80,000
Job type
Full-Time, Contract (14 months), Hybrid working 2-3 days per week
Location
Toronto, Ontario
Posting period
Thursday, September 24, 2026
The opportunity
Are you motivated by the chance to help ensure all young people in Canada can access mental health support and Feel Out Loud? Kids Help Phone (KHP) is Canadaâs Unlock The Hope Youth Charity. Weâre the first and Canada's only national 24/7, free, confidential, and multilingual e-mental health service for youth and a global leader in innovation for youth and their well-being.
The Clinical & Content Manager plays a key leadership role in expanding mental health literacy by developing and managing evidence-based, trauma-informed, and inclusive content, as well as providing clinical oversight for Brand, Storytelling and Communications (BSC) deliverables for all audiences. This role blends clinical expertise with content and communications leadership, overseeing the planning, development and execution of content programs, and ensuring all outputs reflect best practices and measurable outcomes. The Clinical & Content Manager is responsible for leading a multidisciplinary team to deliver against the content strategy and KPIs, including driving continuous improvement in workflows, processes, and cross-functional ways of working. They lead clinical review processes, identify trends and multichannel content gaps, and evolve resources to maximize reach, accessibility, and impact. Itâll take courage, collaboration, innovation, resilience and trust. If youâre interested in transforming e-mental health solutions with KHP, you can explore this opportunity today!
The responsibilities:
Team Leadership & Operations
- Lead, coach, and support a team to achieve strategic goals and deliver high-quality work.
- Manage content program budgets and resources to meet objectives.
- Oversee staff performance, development, and training.
- Continuously improve workflows, processes, and ways of working through innovation and technology.
Strategy & Performance
- Contribute to content and discoverability strategies and annual content planning.
- Monitor and achieve content KPIs and departmental goals.
- Champion a multi-channel content approach and efficient content production processes.
- Define and evaluate metrics to measure content impact and effectiveness.
Content Program Leadership
- Lead the planning, development, and delivery of key mental health content programs and initiatives.
- Identify content gaps and opportunities to expand reach and impact.
- Establish content standards, policies, and quality assurance processes.
- Drive innovation in content formats, tools, and audience engagement strategies.
Clinical Content Oversight
- Ensure all content aligns with Kids Help Phone's clinical standards and evidence-based practices.
- Lead clinical reviews, audits, and quality assurance for mental health content.
- Translate complex clinical information into accessible, audience-focused resources.
- Provide guidance on sensitive topics, trauma-informed practices, and content standards.
Partnership & Stakeholder Management
- Assess, develop, and strengthen strategic partnerships that support departmental priorities.
- Identify and pursue collaboration opportunities with external organizations and partners.
- Integrate partner contributions into content initiatives and programs.
Project Management
- Lead content projects from planning through execution, ensuring quality, timelines, and objectives are achieved.
- Manage multiple priorities, resources, budgets, and stakeholders simultaneously.
- Monitor results, address risks proactively, and identify opportunities for continuous improvement.
Required Skills & Experience:
- Master’s degree in social work, Counselling Psychology, Health Sciences, or a related field.
- 5+ years of progressive experience in the social services sector, including knowledge translation, content development, or program management experience.
- Clinical experience supporting children, youth, and young adults.
- Strong knowledge of child and youth mental health, counselling, and social services.
- Understanding of evidence-based approaches such as Single Session Therapy, Solution-Focused Brief Therapy, and Crisis Intervention.
- Experience leading complex projects and managing competing priorities.
- Proficiency with Microsoft Office and familiarity with content management and project management tools.
- Excellent research, communication, organizational, and problem-solving skills.
- Strong relationship-building skills with internal and external stakeholders.
- Demonstrated leadership, strategic thinking, and ability to balance big-picture goals with attention to detail.
Donât meet every qualification listed? Studies often report equity-deserving people are less likely to apply for jobs unless they meet every requirement. KHP is dedicated to building a more diverse, inclusive and authentic workplace, so if youâre excited about this role, but your experience doesnât align with every qualification, we welcome you to apply anyway. You may have the qualifications / experience for this role or other opportunities at KHP!
The application process
To apply for this opportunity, you can tap the âApplyâ button on this page and follow the on-screen instructions.
About KHP, Canada’s Unlock The Hope Youth Charity
Kids Help Phone (KHP) is Canadaâs only free, national, 24/7, multilingual and confidential e-mental health service for youth to get help and Feel Out Loud. Since 1989, KHP has been the empowering, trusted changemaker giving young peopleâs feelings, big and small, a non-judgmental place to go through personalized well-being solutions. A made-in-Canada, global leader, KHP continually evolves by blending data, innovation and technology with real human support and clinical knowledge to unlock the hope young people need to thrive in their world. Explore help for all the feelings at KidsHelpPhone.ca.
Inclusion, Diversity, Equity and Accessibility (IDEA)
KHP has a role to play in effecting social change and advancing equity. This is why the practice of IDEA is critical to us. KHP has a long history of celebrating and advancing IDEA through our tailored programs, services, policies, initiatives and task forces with contributions and leadership from teams across the organization. We will not waver on these commitments and will continue leading the way in making the workplace, and the world young people live in, more inclusive, diverse, equitable and accessible.
We believe itâs critical that our services empower everyone who interacts with us to bring their authentic selves to an environment of mutual respect. An open and diverse community can foster the inclusion and amplification of voices that have been, and continue to be, underrepresented.
As such, we welcome applicants from equity-deserving communities (e.g. Indigenous Peoples, racialized persons, persons with disabilities, women, 2SLGBTQ+ individuals, etc.). We strongly believe that alleviating the underrepresentation of equity-deserving groups will help create a stronger KHP and help us better support the needs of youth from coast to coast to coast.
To learn more about how we are committed to advancing IDEA, you can explore KHPâs IDEA 2023â2027 Strategy and Action Plan.
Accommodations
KHP welcomes applications from people living with disabilities. Reasonable accommodations are available upon request during any phase of the application / hiring process. If youâre contacted about an opportunity, you can reply and let us know if you require accommodations at any time.
Compensation and benefits
Salaries at KHP are determined by candidate experience, qualifications and specific skill sets, as well as market and operational considerations. Potential additional benefits at KHP include:
- Hybrid work model
- Comprehensive Employee Benefits Program
- Emergency Travel Assistance
- CAAT Pension Plan
- Wellness programs
- Recognition awards
- Employee and Family Assistance Program (EFAP)
Candidate verification
The successful candidate for this opportunity will be asked to complete a background screen, which may include criminal, credit, employment and educational checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check.
Privacy
KHP cares about your privacy! Weâre required to save select information about opportunities, applications and interviews for set periods of time. To learn more, you can explore KHPâs Privacy Policy or contact us using our general form.
Message to agencies
KHP doesnât accept unsolicited phone calls, referrals and / or resumes from any source other than directly from candidates. KHP wonât consider unsolicited phone calls, referrals and / or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. The submission of unsolicited referrals and / or resumes by anyone other than a candidate directly to KHP is deemed gratuitous. KHP wonât be obligated or bound in any way to pay a referral or any other fee if a person referred to us from a source other than a direct candidate is subsequently hired.
