Kids Kottage Foundation
Full-Time Intake Coordinator (Temporary)
Are you passionate about seeing a community where every child has a place to be cared for in times of need?
Bring that passion to Kids Kottage Foundation!
About us:
Established in 1995, Kids Kottage is a charitable organization that provides 24/7 care and shelter for children aged 0-10 who cannot safely remain at home during times of crisis.
The Opportunity:
We are looking for 1 temporary full-time Intake Coordinator to work at least 3 Intake shifts per week:
- Intake shifts are 10 hours, from 7:30am-5:30pm on Sundays, Mondays and Tuesdays.
- Temporary contract for 6 months, with possibility of extension.
- Flexibility to pick up additional Intake shifts as available.
The Intake Coordinator supports families from the initial crisis call through post-discharge follow up. This role involves triaging admissions based on the highest priority of need, balancing timely admissions and discharges, and referring families to the appropriate external resources. Additionally, this role is responsible for providing caregivers with follow-up support after their child’s stay to assist the family with connecting to community resources.
Essential Duties and Responsibilities:
- Responds to crisis line calls and inquiries, gathering necessary information and documenting interactions accurately and in accordance with program requirements.
- Conducts initial assessments, identifies risk factors, and recognizes situations that require immediate escalation.
- Maintains a professional, non-judgmental, strength-based attitude while working with caregivers and children during the intake and discharge process.
- Refers families to appropriate external services and community resources, collaborating with community partners as required.
- Demonstrates understanding of children’s emotional needs and integrates them into care plans in a developmentally appropriate manner in collaboration with caregivers.
- Provides a welcoming and supportive introduction to the Crisis Nursery program for caregivers and children.
- Completes and maintains required documentation, client files and data collection accurately; including monthly and annual reports.
- Communicates with the Crisis Nursery team to coordinate admissions, transitions and discharges effectively.
- Demonstrates cultural awareness and sensitivity when building relationships with caregivers, children, and colleagues across diverse backgrounds.
- Maintains collaborative partnerships with community agencies and connects families with appropriate services.
Qualifications:
- Holds a degree or diploma in Social Work or related human services field or related education.
- At least 2 years of experience supporting individuals, children or families experiencing crisis or instability.
- Experience with managing a crisis phone line and knowledge of community resources is considered an asset.
- Provides and maintains clear Intervention Record Checks and Police Information Checks with Vulnerable Sector according to policy and procedures. *Please note that as per our accreditation standards, an employment offer cannot be made until we receive both checks (dated within the last six months of anticipated start date).
- Current certification in First Aid Level C.
- Strong understanding of Microsoft Office Suite.
- Strong understanding of confidentiality and professional boundaries.
Core Competencies:
- Trauma‑Informed Practice: Uses relationship-based approaches to support caregivers during times of stress or crisis. Creates safe, welcoming environments, communicates with empathy and respect, and works collaboratively with caregivers to respond to their needs with care and understanding.
- Cultural Responsiveness: Recognizes that culture is a source of strength, resilience, and belonging. Ability to honor children’s voices, cultural identities, and unique learning styles. Knowledge of Indigenous cultures, languages, or communities.
- Communication Skills: Communicates effectively with staff, leadership and clients; provides clear feedback and documentation. Strong interpersonal skills for building trust with children and families through a trauma-informed approach prioritizing emotional safety and responding with empathy.
- Professionalism & Ethics: Follows ethical standards and confidentiality guidelines. Engages in continuous learning and professional development. Works effectively as part of a team. Demonstrates reliability, responsibility, and integrity.
- Problem Solving & Adaptability: Calm, organized, and solution-focused approach, especially in high pressure or rapidly changing situations. Advanced problem-solving skills, with strong judgment and situational awareness.
Work Environment:
- Kids Kottage – Sunbeam Kottage, located at 13308 101 Street Edmonton, T5E 4G3
- Temporary home that provides 24-hour care for children 10 and under.
- 30 hours per week guaranteed, Intake Shifts are from 7:30am-5:30pm Sundays, Mondays and Tuesdays. Temporary contract for 6 months, with possibility of extension.
- Flexibility to pick up additional Intake shifts as available.
Benefits & Remuneration:
- The hourly range for this position is $23 to $27 per hour, based on education and experience.
- Comprehensive, competitive, extended health benefits package for permanent full-time positions of 30 hours a week or more.
Application Deadline: Open until a suitable candidate is found.
**We appreciate the interest of all applicants. However, we will only contact those selected for an interview.**
At Kids Kottage Foundation, we believe that justice, equity, diversity and inclusion are essential to our mission of protecting children, supporting caregivers, and strengthening families. We are committed to creating a safe, welcoming, and respectful environment where all children, caregivers, staff, and community members feel valued, heard and empowered. We encourage all candidates who self-identify as members of the following designated groups: women, visible minorities, Indigenous peoples and persons with disabilities to apply. If you require any accommodations throughout the recruitment process, please contact hr@kidskottage.org
