Benefits:
- Training & development
- Free uniforms
- Flexible schedule
ASSISTANT SALES MANAGER
KidStrong Kleinburg
Location: Kleinburg, ON
Position Type: Full-Time, Permanent (30–40 hours per week)
Compensation: $23–$25/hour + Performance-Based Bonus
Schedule: Weekdays and weekends, including afternoon and evening shifts
Join Our Team at KidStrong Kleinburg!
Are you a natural salesperson who loves connecting with people, building relationships, and achieving goals? Do you have the confidence to lead a team and the initiative to take ownership of results?
KidStrong Kleinburg is looking for a motivated, personable, and results-driven Full-Time Assistant Sales Manager to join our leadership team!
This is a sales-focused leadership position, with approximately 75% of the role dedicated to membership sales and growth. You'll take ownership of the sales process, managing prospective families from their first inquiry through their trial class and membership decision.
As part of our centre leadership team, you'll also support daily operations, guide coaches, and take on Shift Lead responsibilities when the General Manager is unavailable.
We're looking for someone who thrives in a goal-oriented environment, enjoys connecting with families, and can confidently balance sales responsibilities with centre leadership.
Key Responsibilities
Sales & Membership Growth (Primary Focus)
- Drive membership growth through proactive outbound calls, texts, and emails to new and existing leads.
- Respond promptly to inquiries and build genuine relationships with prospective families.
- Understand each family's goals and confidently communicate how KidStrong can support their child's development.
- Book trial classes, manage prospective member visits, and follow up consistently throughout the sales process.
- Address questions, handle objections, and confidently convert trial families into members.
- Re-engage older leads and identify opportunities within the existing sales pipeline.
- Maintain accurate CRM records, lead statuses, and follow-up activities.
- Meet individual and centre sales targets while tracking key performance indicators, including trial bookings, attendance, and conversion rates.
- Identify opportunities to improve sales processes and the prospective-member experience.
- Independently organize daily sales activities, prioritize leads, and maintain a consistent follow-up schedule to achieve membership growth goals.
Leadership & Centre Operations
- Serve as Shift Lead when the General Manager is unavailable, providing leadership and support to the coaching team while ensuring smooth daily centre operations.
- Provide direction, guidance, and support to coaches and team members during assigned shifts.
- Maintain high standards for class quality, safety, cleanliness, professionalism, and member experience.
- Provide real-time feedback to team members and assist with onboarding and training when needed.
- Help manage unexpected staffing needs, including call-offs and arranging coverage.
- Address member questions, concerns, and escalations with professionalism and sound judgment.
- Support daily centre operations, including opening and closing responsibilities.
- Proactively resolve day-to-day challenges and escalate significant concerns to the General Manager.
- Demonstrate ownership and accountability while working independently during assigned shifts.
Family Experience & Community Engagement
- Create a welcoming, positive experience for prospective and current KidStrong families.
- Build meaningful relationships with members to encourage satisfaction, retention, and referrals.
- Support new-member onboarding and help families get the most out of their KidStrong experience.
- Represent KidStrong Kleinburg at community events, open houses, and local activations.
- Identify opportunities for local partnerships and community outreach that generate new leads.
- Support centre promotions, referral initiatives, and membership growth campaigns.
Program Knowledge
- Develop a strong understanding of KidStrong programming, curriculum, membership options, and centre policies.
- Confidently explain the value of KidStrong to prospective families.
- Maintain an engaged presence in the centre and build positive relationships with students, families, and coaches.
Who We're Looking For
The ideal candidate is someone who can confidently close a sale, take initiative, manage their time independently, and step into a leadership role when needed.
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Sales-driven: Motivated by targets, comfortable making outbound calls, and confident asking for the sale.
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Personable: Friendly, energetic, and able to quickly build trust with prospective families.
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Organized: Able to manage multiple leads, follow-up tasks, and competing priorities without losing track of details.
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Accountable: Takes ownership of responsibilities, follows through on commitments, and works independently.
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A confident leader: Comfortable providing direction, supporting team members, and making sound decisions.
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A strong communicator: Communicates professionally and effectively over the phone, through text and email, and in person.
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Coachable: Open to feedback, eager to improve, and motivated to develop professionally.
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Adaptable: Thrives in a fast-paced, team-oriented environment and can shift priorities when needed.
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Self-motivated: Able to maintain productivity and sales momentum during dedicated administrative and sales-focused hours.
Qualifications
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1–3 years of previous sales experience required.
- Experience working in a goal-driven or target-based sales environment.
- Previous leadership, supervisory, or management experience is an asset.
- Strong communication, organizational, and time-management skills.
- Comfortable using CRM systems and learning new technology.
- Ability to handle challenging conversations and resolve concerns professionally.
- Standard First Aid & CPR-C Certification.
- Vulnerable Sector Check.
- Experience working with children, families, fitness, recreation, or coaching is an asset.
- KidStrong Coach Certification or previous KidStrong experience is an asset.
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Availability to work 30–40 hours per week, including weekday afternoons, evenings, and at least one weekend day.
How Success Will Be Measured
Success in this role will be evaluated through both sales performance and leadership effectiveness, including:
- Lead response times and follow-up consistency.
- Trial bookings, attendance, and membership conversion rates.
- New membership sales and achievement of established sales targets.
- CRM accuracy and sales pipeline management.
- Effective use of dedicated sales and administrative hours.
- Ability to independently lead assigned shifts and support the coaching team.
- Professional handling of member concerns and daily operational challenges.
- Accountability, initiative, and contribution to a positive member experience.
Working With the General Manager
The General Manager oversees overall centre operations, staffing, coaching development, scheduling, member retention, and business performance.
The Assistant Sales Manager takes primary ownership of the day-to-day sales process, membership pipeline, and sales follow-up activities, while providing Shift Lead coverage and operational support when needed.
Both positions work collaboratively to deliver an exceptional KidStrong experience and achieve centre growth goals.
Compensation & Schedule
Position: Full-Time, Permanent (30–40 hours per week)
Pay: $23.00–$25.00 per hour, based on experience and qualifications.
Performance-Based Bonus: Additional earning opportunities based on individual sales performance, membership conversions, and achievement of established centre growth goals.
Schedule & Availability:
- 30–40 hours per week, based on centre needs.
- Weekday afternoon and evening shifts, typically between 3:00 PM and 7:30 PM.
- Weekend shifts, typically between 9:00 AM and 2:00 PM.
- Additional daytime hours dedicated to sales outreach, lead management, follow-ups, administrative responsibilities, and business development.
- Flexibility to adjust working hours based on centre operations, events, and business needs.
This is a full-time, hands-on leadership position requiring consistent availability, independent time management, and ownership of sales performance.
Ready to Join the KidStrong Kleinburg Team?
If you're competitive, organized, confident in sales, and excited about helping families discover KidStrong, we'd love to meet you!
Join a team that's passionate about building stronger, more confident kids while growing an incredible community of families.
Apply today and help us grow the KidStrong Kleinburg family!
