About Kinaxis
Are you looking to join an innovative, market-leading company where you can truly elevate your career? At Kinaxis we are serious about culture, we are serious about technology, we are serious about customers, and we are serious about not taking ourselves too seriously. If you are looking to be part of an incredible growth story, then we might just be the place for you!
In 1984, we started out as a team of three engineers. Today, we have grown to become a global organization with over 2000 employees around the world, 6 global office and a best-in-class HQ in Ottawa, Canada. As winners of several Top Employer awards globally, we are proud to work with our customers and employees towards solving some of the biggest challenges facing supply chains today.
Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains, and supporting the people who manage them. Our powerful, AI infused platform provides full transparency and visibility across end-to-end supply chains, enabling our customers to make faster, better decisions. We are trusted by renowned global brands to provide the agility and predictability needed to navigate today’s volatility and disruption. With more than 40,000 users in over 100 countries, we are expanding our team as we continue to innovate and revolutionize how we support our customers.
About the team
As a member of our Upgrades & Migration team under the Global Customer Care group, you will provide responsive technical support to our customers and perform a range of operational activities from managing customer upgrade projects to resolving product or service issues.
Location
This is a hybrid position. You must be in the Ottawa, Canada office, at least three days a week.
Term Duration
This is a full-time, 12-month position, starting January, 2027.
Co-op / Intern Eligibility
This position is open to co-ops and interns. To be eligible, you must be currently enrolled in full-time education or be a recent/upcoming graduate within 12 months of the placement end date.
Compensation range
$19.46- $28.55 hourly rate. The final offer within this range will reflect the candidate’s skills, year of education, and experience.
Vacancy Status
This is an existing job vacancy.
What you will do
- Assist in the coordination of product updates or upgrades to our customers environments
- Conduct negotiations and influence others while being flexible and adaptable
- Assist in the creation and communicate of maintenance windows to external and internal audiences
- Implement and validate change log evidence to ensure accuracy
- Management of support case and knowledge bases articles
- Coordinate change introduction on Windows based platform with exposure to Data center maintenance
- Create and assist in analyzing Analytic Comparison report as part of a quarterly patch management program
- Attend weekly support meetings to stay advised of changes and alert the broader team to issues that may impact them
- Must adhere to all security and confidentiality requests for this position
- May perform additional projects upon request
What we are looking for
- Enrolled in a post-secondary diploma or degree in a related discipline
- Excellent written and verbal communication skills
- Strong organizational skills
- Strong research and troubleshooting skills are required
- Solid working knowledge of the Windows environments
We’re accepting applications now through end of day on Friday, October 9, 2026. Please note that we may begin reviewing applications before the posting closes, so early submission is encouraged.
Work With Impact: Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day, when we see store shelves stocked, when medications are available for our loved ones, and so much more.
Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Lockheed Martin, Unilever, P&G, ExxonMobil, Cisco and more.
Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to a long-term net-zero operations strategy. We are involved in our communities and support causes where we can make the most impact.
People matter at Kinaxis and here are some of the perks and benefits we offer, which may vary by location and employee:
- Flexible vacation and Kinaxis Days (company-wide days off)
- Flexible work options
- Physical and mental well-being programs
- Regularly scheduled virtual fitness classes
- Mentorship programs, training, and career development
- Recognition programs and referral rewards
- Hackathons
For more information, visit the Kinaxis website at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com.
Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation, please reach out to us at recruitmentprograms@kinaxis.com. This contact information is for accessibility requests only and cannot be used to inquire about the status of applications.
Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description to identify candidates whose education, experience, and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions.
