About Kindsight:
Kindsight builds technology that helps fundraisers make a difference. For decades, Kindsight has supported the education, healthcare, and nonprofit sectors with fundraising tools and the largest charitable giving database on the market. And as the giving sector evolves, so does Kindsight. As the leader in fundraising intelligence, Kindsight leverages real-time data and AI to help thousands of organizations around the world identify, manage, and engage with donors - at any scale. With purpose-built CRMs that corral all of that donor information and campaign tracking into one place, donor prospect research tools that offer proactive insights and real-time donor intel, and generative AI that creates personalized, meaningful content drafts at scale, Kindsight’s product suite is truly changing the game for donor fundraising.
Position Summary:
As the Product Manager for Integrations, you will define the vision, strategy, and roadmap for integrations across our full product portfolio, including iWave and our CRM solutions. Your work will encompass both partner-driven integrations with Kindsight and strategic integrations we identify as critical to our growth. To be effective in today’s tech ecosystem, we need to build our first SDK and give technology partners a self-serve way to integrate with minimal support from our team. This role is pivotal, sitting at the intersection of technology, product innovation, and social impact.
You’ll be responsible for identifying high-impact opportunities to further the integration capabilities within the suite of Kindsight products, delivering features that help nonprofits fundraise smarter and work more efficiently. You’ll work closely with engineering, design, marketing, and our nonprofit customers to bring compelling solutions to market - solutions that our customers love and that are responsible, ethical, and mission-aligned.
What You’ll Do:
Craft the Integration Vision & Strategy: Shape and advocate for a forward-looking product vision that aligns with company priorities and is grounded in a deep understanding of customer needs. The strategy will focus on building a seamless, scalable platform that enables third parties to integrate with us easily and effectively.
Engage with Customers: Collaborate with users to deeply understand their needs, translate them into product opportunities, and validate ideas and concepts. Act as the voice of the users, ensuring their needs are considered in product development.
Own the Product Roadmap: Responsible for crafting an integration strategy and a product roadmap that aligns with the broader team and company goals and making trade-off decisions that maximize value. Oversee the entire product development lifecycle from ideation to launch, ensuring timely and high-quality releases. Champion a data-informed approach to investment decisions, aligning roadmap features with revenue, retention, and profitability targets.
Lead Cross-Functional Execution: Develop clear and actionable product specifications, collaborating with Design, Engineering and 3rd party teams to ensure alignment. Partner with Engineering to create robust technical plans, improve development speed, and resolve execution challenges. Collaborate cross-functionally with Sales, Customer Success, and Marketing to align product development with customer and business objectives.
Partner with Third Parties: Build and nurture strong, collaborative relationships with integration partners to deliver solutions that create value for all Kindsight customers. Strengthen and expand our ecosystem of partners to drive long-term success.
Deliver Outcomes: Define and track key product success metrics, iterating based on data and customer feedback.
Communicate & Inspire: Develop and maintain a winning product strategy and roadmap, aligning it with senior leaders and stakeholders. Maintain the product backlog and roadmap, and present product status updates to leadership.
Own Operational Support: Act as the escalation point when integrations break for a customer or partner, own credential provisioning and governance for API access, and keep our security and support documentation current. Provide secondary support on client-facing security and data questionnaires.
Build Our Self-Serve Developer Experience: Today, getting API credentials means emailing support, and there's no sandbox. You'll build our first SDK along with the sandbox, credential provisioning, and docs that let partners integrate with minimal support from our team.
About You - Skills and Qualifications:
Experience: 3-5+ years in a product role, ideally with B2B and enterprise-facing products. Demonstrated commitment to continuous product improvement and optimizing for a portfolio of releases. Experience working in Agile environments, with a strong understanding of Scrum principles and backlog management.
Technical Acumen: You're fluent in the mechanics of integration work, not just the vocabulary. You know your way around OAuth 2.0 grant types, can read and work from an OpenAPI spec, are comfortable testing and debugging in Postman, understand JSON payload mapping, know when to use webhooks vs polling, and can reason through error handling and rate limits. You should be able to hold your own in a technical conversation with our internal and partner engineering teams.
Strategic Thinker: You see the big picture and can connect the dots between emerging integration capabilities and customer value.
Excellent Communicator: Strong written and verbal communication skills with a focus on articulating customer problems and the ability to adapt to different audiences.
Customer-Centric: Passionate about understanding and serving nonprofit customers, with a deep sense of empathy and mission alignment.
Execution-Oriented: You know how to move from strategy to shipped product, with a strong focus on outcomes and learning. Experience managing external partnerships and integrations. Ability to work autonomously and take on significant responsibility.
Bonus Points:
Experience with Salesforce APIs and/or integration with third party CRMs and Donor Management Systems.
Familiarity with database and data management - My SQL, Postgres, schema design
Knowledge of data formats and transformation - JSON, CSV, XML, data normalization, API payload mapping
Compensation Range: $105k - $140k CAD OTE annually, based on experience, market benchmarks and role complexity. We aim to offer fair, competitive pay that reflects your skills and the market.
This advertised position is for an existing vacancy at Kindsight. At Kindsight, we’re proud to be a place where everyone belongs and has an equal opportunity to contribute, thrive and grow. We hire based on skills, potential, and impact, and we believe our differences fuel innovation. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. We’re building a workplace where everyone has the opportunity to do meaningful work and make a difference.
We leverage artificial intelligence (AI) tools to support certain aspects of our recruitment process. These tools may help with resume screening, drafting job descriptions, creating interview questions and occasionally identifying potential candidates. All hiring decisions are made by our people, not AI. Our intent is to use AI thoughtfully to streamline administrative tasks, improve the candidate experience and support fair, unbiased hiring practices consistent with industry standards.
