Existing Vacancy - Actively Recruiting
About Us
At KWE, we are one of Canada’s fastest growing 3PL service providers. With a global network and a commitment to excellence, we deliver world-class logistics solutions to our customers. Our success is built on the dedication of our people; many of our leaders started in entry-level roles and grew their careers with us. If you’re looking for a place where hard work and ambition are recognized and rewarded, we’d love to meet you.
The Opportunity
We are seeking a Distribution Administrator to provide customer service support within our Distribution Department. In this role, you will service the needs of clients, respond to customer inquiries, and assist in the resolution of service-related problems to ensure a high level of customer satisfaction.
What You’ll Do
- Deliver exceptional customer service as the primary point of contact for client inquiries, concerns, and complaints related to distribution operations.
- Enter shipping and receiving data into the UWS system and maintain accurate records and filing systems, including customer files.
- Investigate shipping and receiving issues, notify the direct supervisor or manager of identified concerns, and recommend appropriate solutions.
- Conduct and maintain accurate inventory counts and prepare related reports in a timely manner.
- Monitor and track important documentation and cargo, ensuring tracking sheets are updated regularly.
- Support the Division/Department Manager in maintaining the company’s ISO policies and participate in meetings and initiatives that contribute to terminal objectives.
- Adhere to all safety policies, procedures, and practices, and promptly report any unsafe conditions or activities to a supervisor and/or Human Resources.
- Work under general direction with respect to assigned tasks and projects, determining methods, workflow, scheduling, and approaches to meet objectives while operating within established policy guidelines.
- Provide backup support within the department during peak workloads, employee vacations, and unexpected absences.
- Contribute to proactive team initiatives aimed at achieving departmental and organizational goals.
- Demonstrate leadership by setting a positive example and sharing knowledge, skills, and expertise with others.
- Perform all other job-related duties as assigned by management.
What You Bring
- Minimum of six (6) months to one (1) year of related experience and/or training, or an equivalent combination of education and experience.
- Ability to read, understand, and interpret instructions, brief correspondence, and memoranda.
- Ability to prepare and compose professional correspondence.
- Ability to communicate information effectively in one-on-one and small group settings with customers, clients, and fellow employees.
- Intermediate computer proficiency, including the use of email, databases, word processing programs, spreadsheets, graphics applications, and other standard business software.
Compensation: Wage starting from $20 to $21 per hour, with opportunities for growth and advancement based on performance and contribution.
Why Join KWE?
- Fast-paced, dynamic environment with a great team
- Opportunity for advancement
- Generous bonus program linked to company & individual success
- Competitive and equitable compensation packages
- Comprehensive group benefits
- Company paid pension program
- Accessible and inclusive work environment
If you’re ready to take the next step in your career and contribute to a growing organization, we’d love to hear from you!
KWE is committed to providing accessible employment practices. For more information about our accessible workplace, including disability accommodations required for the application process and beyond, please email Canada.hr@kwe.com.
For general information on accommodations in our workplace, see our Accessibility Standard for Customer Service, posted on our web site at: https://www.kwe.com/local/canada/en/careers/
