About Kitworks
Kitworks is a Toronto-based brand experience company creating custom kits, branded merchandise, PR drops, influencer kits, packaging and corporate experiences for brands and agencies.
We're growing, we're busy, and we're building out our operations team.
We're looking for a Studio + Operations Coordinator to be the welcoming face of our studio while also playing a critical role in keeping our day-to-day operations running smoothly.
This is not a traditional receptionist role.
You'll be the person who knows what's coming and going, which courier is coming at 2:00, where that box went, whether the monthly program is ready to ship and whether we have enough shipping supplies for next week.
You'll work closely with our Production + Operations Manager and become an important part of the team that makes sure our projects get out the door looking great and on time.
What You'll Do
Own the Front of the Studio
You'll be the first point of contact for clients, vendors, couriers and visitors.
- Receive and sign for incoming deliveries
- Check incoming shipments and ensure they get to the right place
- Coordinate courier pickups and local deliveries
- Prepare outgoing shipments
- Keep track of incoming and outgoing packages
- Greet clients, vendors and visitors
- Answer the studio phone and manage general inquiries
- Keep the front of the studio organized and welcoming
- Help manage day-to-day office needs and supplies
Support Shipping + Logistics
You'll work closely with our Production + Operations Manager to keep products and projects moving.
- Book couriers and deliveries
- Prepare shipping labels and documentation
- Track shipments and flag delays
- Help resolve delivery issues
- Maintain shipping and delivery records
- Help with inventory counts and product organization
- Pull and prepare products for upcoming projects
- Keep shipping supplies stocked
- Help organize outgoing project shipments
Own Recurring Client Programs
Kitworks manages several ongoing programs that ship on a recurring basis. You'll take ownership of the operational details for assigned programs, including:
- Maintaining recipient lists
- Confirming inventory
- Preparing products and packaging
- Coordinating assembly
- Preparing shipping labels
- Coordinating courier pickup
- Tracking deliveries
- Managing returned or failed deliveries
- Maintaining program trackers
- Preparing for the next shipment cycle
You'll become the person who knows exactly where each recurring program stands.
Help Run the Studio
- Keep the studio organized and operational
- Monitor office and shipping supplies
- Order supplies when needed
- Help maintain organized product storage
- Coordinate building or office-related needs
- Support production and assembly days
- Help keep the studio looking polished and professional
What We're Looking For
We're looking for someone who is organized, energetic, resourceful and genuinely enjoys being busy.
You might come from:
- Events or experiential marketing
- PR or an agency
- E-commerce
- Promotional products
- Retail operations
- Hospitality
- Logistics or shipping
- Studio coordination
- Office operations
- Production
- Merchandising
You don't need experience in all of these areas. What matters most is that you're comfortable juggling details, solving problems and taking ownership.
You'll probably be great at this job if:
- You notice when something is out of place
- You love a good checklist
- You can manage 10 things happening at once without losing track of number 11
- You're comfortable picking up the phone and figuring out where a package is
- You don't wait for someone to tell you there's a problem before doing something about it
- You're positive and professional when someone walks through the door
- You're comfortable working with your hands and moving product around the studio
- You care about presentation and details
- Being organized is your super power
- You can switch from greeting a client to dealing with a delivery without missing a beat
- On track and on time is your motto
Experience
- 1–3+ years of experience in coordination, logistics, shipping, events, production, office/studio operations, hospitality or a related environment
- Experience with couriers, shipping or receiving is an asset
- Strong organizational and time-management skills
- Excellent attention to detail
- Comfortable with a Macbook and the Google ecosystem
- Strong written and verbal communication
- Ability to work independently and prioritize
- Thrive working in a fast-paced, changing environment
Experience with ShipStation, Monday.com, Asana, Shopify or similar systems is an asset.
A Little About You
You're the person people rely on. If someone says, "Where is that shipment?", you want to know. If we're running low on shipping supplies, you notice before we run out. If a courier doesn't show up, you don't sit around waiting - you call and figure it out. And if a client walks through the door, they get a warm welcome. You're organized without being rigid, friendly without being overly formal, and comfortable getting your hands dirty when the day calls for it.
Why Kitworks?
We're a growing company where you'll have a real impact.
You'll work alongside a creative team producing exciting projects for brands and agencies, and you'll have the opportunity to grow with the business as our operations team expands.
This is a role where no two days are exactly the same, and that's probably why you'll love it.
The Details
Position: Studio + Operations Coordinator
Location: Toronto, ON (downtown)
Work arrangement: Full-time, in-studio everyday
Salary: $50,000 - $58,000 depending on experience
If you're someone who loves organization, logistics, people and making things happen, we'd love to hear from you.
