At Klaren, we help businesses get the most out of technology. We are looking for an experienced Tier 3 Support Technician who enjoys solving complex technical challenges, mentoring other technicians, and delivering an exceptional client experience. This is not a role for someone who wants to sit behind a server rack all day. Our senior technicians work directly with business leaders and end users, helping them navigate Microsoft 365, Azure, Windows Server, networking, cybersecurity, and cloud technologies. If you're the person others turn to when the difficult tickets land, we'd like to speak with you.
What You'll Do
- Serve as a senior escalation resource for our Service Desk teams.
- Troubleshoot and resolve complex Microsoft 365, SharePoint, Azure, Windows Server, networking, and infrastructure issues.
- Lead migrations and implementations involving Microsoft cloud technologies.
- Monitor, maintain, and optimize client environments.
- Work closely with project teams on deployments and technical initiatives.
- Create and maintain clear technical documentation.
- Mentor junior technicians and contribute to continuous improvement initiatives.
- Deliver exceptional customer service through phone, Teams, and written communication.
What We're Looking For
- 5+ years of IT experience.
- 2+ years working in a Managed Service Provider (MSP) environment.
- Strong experience supporting:
Microsoft 365
Azure
InTune
Windows Server Environments
Virtualization platforms
Backup and disaster recovery solutions
Patch management systems
Network infrastructure
- Strong troubleshooting and problem-solving abilities.
- Ability to prioritize and manage multiple client requests simultaneously.
- Excellent documentation habits and attention to detail.
Communication Requirements
This is a highly client-facing role. Successful candidates must demonstrate:
- Exceptional verbal and written English communication skills.
- The ability to explain technical concepts to non-technical users clearly and professionally.
- Strong listening and comprehension skills during live client interactions.
- The ability to conduct troubleshooting conversations confidently over phone and video meetings with Canadian business clients.
Communication skills will be evaluated during the interview process.
Eligibility Requirements
Applicants must:
- Currently reside in Canada.
- Be legally authorized to work in Canada.
- This role is best suited to technicians who enjoy speaking with clients throughout the day and can build trust through clear, confident communication.
Applications from candidates outside Canada will not be considered.
Why Join Klaren?
- Work with a highly experienced technical team.
- Exposure to modern Microsoft cloud technologies.
- Opportunities to influence client environments and technical strategy.
- Variety of clients and technical challenges.
- Supportive, collaborative culture focused on continuous improvement.
If you're looking for a role where your technical expertise, communication skills, and customer focus genuinely matter, we'd love to hear from you.
