SUMMARY
Reporting to Finance leadership, the Accounts Receivable Manager is accountable for the performance, accuracy and scalability of KORE’s customer receivables function. In this role, you will lead collections, cash application, account reconciliation, dispute resolution and month-end receivables reporting across a complex customer base. Working closely with Billing, Sales, Customer Success, Accounting, FP&A and IT,you'll also have the opportunity to improve cash conversion, reinforce financial controls, and develop efficient, customer-focused AR processes. Treasury-owned cash forecasting, banking relationships and liquidity management are outside the primary scope of this position.
What you'll be responsible for:
Financial
- Manage daily AR operations, including customer aging, collection follow-up, cash application, unapplied cash, credit memos, account reconciliations and close deliverables.
- Set and track collection plans and performance metrics including aging buckets, DSO, past-due balances, dispute resolution time and unapplied receipts.
- Coordinate with Accounting on AR-to-GL reconciliations, bad-debt reserves, credit-loss analysis, write-offs, audit requests and period-end reporting.
- Analyze delinquency trends and material exposure by account, helping leadership prioritize collections and credit decisions.
Customer and Cross-Functional Partnership
- Partner with Billing, Sales, Customer Success and Operations to resolve billing issues, payment delays, credits and customer disputes promptly.
- Provide FP&A and Treasury with reliable customer receipt estimates, collection outlooks and explanations of large forecast variances.
- Escalate significant overdue balances, payment disputes and credit concerns through established governance channels.
Business Process
- Improve billing-to-cash processes through standardized collection workflows, documented account ownership, aging dashboards and exception management.
- Partner with Finance Systems and IT on NetSuite AR enhancements, cash application automation, payment method setup and reporting accuracy.
- Support reconciliation and issue resolution for payment solutions such as Stripe and LPF, coordinating with the Treasury function on bank settlement activity.
- Strengthen customer master data, controls, audit trails and segregation of duties across cash application and adjustments.
Learning and Development
- Lead, coach and develop AR staff, establishing clear accountabilities, service levels and performance expectations.
- Build repeatable procedures, cross-training and continuous improvement routines that reduce manual effort and rework.
QUALIFICATIONS
- Bachelor’s degree in Accounting, Finance, Business or a related field; CPA or equivalent is an asset.
- 5+ years of progressive accounts receivable, collections or order-to-cash experience, with supervisory experience preferred.
- Working knowledge of AR accounting, cash application, customer reconciliations, collections and credit controls.
- Proficient in Excel and an ERP system; NetSuite experience preferred.
SKILLS/COMPETENCIES
- Effective communication and customer dispute management, including thoughtful escalation of sensitive matters.
- Strong analytical discipline and experience building aging, DSO and collections reporting.
- Comfort with payments tools such as Stripe or LPF and implementing AR process automation.
- Ability to lead cross-functional problem-solving while delivering accurate close-cycle results.
KORE VISION, MISSION, AND VALUES
VISION
To be the trusted global leader in IoT Connectivity Solutions for over 100,000,000+ connected devices, enabling a smarter, more connected world for all.
MISSION
To empower our customers to deliver transformative solutions that deliver impactful outcomes to the communities and customers they serve.
KORE VALUES
- Customer Obsession: We earn trust through deep understanding and relentless commitment. We earn the trust of our customers and aim to delight them through our solutions – we want to be loved by our customers.
- Be the Spark: We lead with energy, creativity, and urgency. We don't wait for change – we ignite it. We listen, engage, and encourage others to participate.
- Own the Outcome: We take accountability seriously – delivering on our promises to customers, teammates, and ourselves. We finish what we start. We think like owners and we’re frugal where it makes sense.
- Grit & Positivity: We face challenges head-on – with resilience, optimism, and determination. We look at these situations as an opportunity to create a positive outcome. When we make a commitment, we deliver. We challenge those in a respectful way that do not meet their commitments.
- Challenge. Debate. But Be Human: We speak up, question assumptions, and challenge ideas – not people. We aim for the best outcomes through respectful, direct, and open dialogue, keeping in mind we’re all on the same team.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
WORKING CONDITIONS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to remain stationary; move; lift, push, pull and/or move up to 35 pounds. The employee must regularly sit; use hands to finger, handle, or feel; reach with hands and arms; communicate. Specific vision abilities required by this job include close vision.
KORE Wireless Group, Inc., is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of any kind. KORE is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at KORE are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, or belief, national, social, or ethnic origin, sex (including pregnancy), age physical, mental or sensory disability, HIV Status, sexual orientation, gender identify and/or expression, marital, civil union, or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. KORE will not tolerate discrimination or harassment based on any of these characteristics.