Technical Advisory - White Shirt
This position is a part of our Professional Services team and is responsible for advising customers and implementation partners on the overall identity security program for successful project implementation. Guiding project implementation team to stay on recommended implementation path.
Responsibilities
- As a trusted advisor, provide strategic direction to customers and implementation partners for a successful Identity Security Program
- Perform assessment on customer’s current Identity landscape and build out their future identity road map
- Build out customers’ Identity role based access control and application onboarding program
- Ensure SailPoint best practices are followed through the project for a successful project delivery
- Advise and provide direction to junior resources on the project implementation
- Provide pros & cons to customers’ for building custom tools to meet their unique & complex business goals
- Maintain healthy business relationship with customers and partners
- Work with other advisory services leads, program managers and provide recommendations on any changes needed for the program.
- Work with other cross functional teams to understand the product roadmap, product limitations and advise strategic direction to the customers
- Document and present SaaS product adoption gaps
- Recommend areas where SaaS products consumption can be improved
- Manage, mentor, and coach direct reports (if any)
- Manage project scheduling, budgeting, risk, and weekly status (optional)
- Solve complex problems using product's extensibility platforms (hands-on implementation)
