For our client, we are seeking a Senior Director, Process Excellence to join the team of a leader in the Enterprise Technology space.
This leader will own enterprise-wide process excellence efforts across a global technology organization, with a strong focus on improving how work gets done at scale. The role partners closely with senior leaders and technical teams to redesign workflows, strengthen decision-making, and drive measurable operational outcomes. It is well suited to someone who can combine structured improvement methods with practical leadership influence and a modern view of AI-enabled operations.
The position will help standardize how value stream redesigns are launched and sustained across the enterprise. It will also ensure process performance remains visible so improvements translate into lasting business impact.
Location: Toronto, ON - US based candidates only, no visa sponsorship available
Compensation: $206,000 – $308,000 annually
Responsibilities
- Facilitate working sessions with leaders and engineers to analyze current workflows and identify bottlenecks
- Integrate Lean, Six Sigma, and process mining to redesign workflows for measurable improvements
- Guide leaders in designing decision-focused workflows that leverage AI and automation
- Advise on appropriate AI applications and challenge ineffective process designs
- Connect leaders and teams to ensure smooth transition from opportunity identification to implementation
- Ensure ongoing visibility into process performance for sustained improvements
- Standardize the approach for launching value stream redesigns across the enterprise
Qualifications
- 12-15+ years of experience in operational excellence or large-scale change in global organizations
- Expertise in Lean, Six Sigma, BPM, and value stream methods
- Knowledge of AI, analytics, and automation with a focus on business outcomes
- Strong facilitation and coaching skills for senior leaders
- Experience developing and scaling management practices based on Lean principles
- Understanding of organizational behavior and habit change
- Bachelor's degree in Business, Engineering, or equivalent experience
Benefits
- Employee Assistance Program available to all employees
- Health, life, and disability insurance options for employees and families
- Retirement plan contributions from both employees and the company
- Accrued Paid Time Off (PTO) and paid holidays for rest and recharge
- Healthcare coverage complementing provincial systems in Canada
- Defined Contribution Pension Plan and Group Retirement Savings Plan options in Canada
- Vacation and personal time along with paid holidays in Canada
Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification - your background could be exactly what this team needs.
