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Added 5 hours ago
LM
Reservation Agent
Lahal Management LP
Richmond, BC
- $23.11 to $26.33 CAD / hour
- Part-time
Added 5 hours ago
LM
F&B Host - Gordon Ramsay (PT) - River Rock Casino Resort
Lahal Management LP
Richmond, BC
- Part-time
Added 5 hours ago
LM
Banquet Server (Full-Time) River Rock Casino Resort
Lahal Management LP
Richmond, BC
- Full-time
Added 5 hours ago
LM
Pool Attendant (FT) - River Rock Casino Resort
Lahal Management LP
Richmond, BC
- $18.25 CAD / hour
- Full-time
Added 5 hours ago
LM
Bartender (Server 1) FT - River Rock Casino Resort
Lahal Management LP
Richmond, BC
- $18.25 CAD / hour
- Full-time
Added 1 day ago
LM
Server Assistant (Busperson) - Gordon Ramsay Steak - RRCR
Lahal Management LP
Richmond, BC
- $18.25 CAD / hour
- Part-time
Added 2 days ago
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Slot Supervisor
Lahal Management LP
Nanaimo, BC
- Up to $19.55 CAD / hour
- Part-time
Added 2 days ago
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F&B Host - Gordon Ramsay (FT) - River Rock Casino Resort
Lahal Management LP
Richmond, BC
- Full-time
Added 2 days ago
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Demi Chef de Partie
Lahal Management LP
Nanaimo, BC
- Part-time
Added 2 days ago
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Demi Chef de Partie (Pastry) PT - Gordon Ramsay Steak
Lahal Management LP
Richmond, BC
- $22.01 to $22.63 CAD / hour
- Part-time
Added 2 days ago
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Chef de Partie (Pastry) - Gordon Ramsay Steak
Lahal Management LP
Richmond, BC
- $25.06 to $25.67 CAD / hour
- Full-time
Added 2 days ago
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Commis Chef - River Rock Casino Resort
Lahal Management LP
Richmond, BC
- $20.51 to $21.12 CAD / hour
- Full-time
Added 2 days ago
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Demi Chef de Partie - RRCR
Lahal Management LP
Richmond, BC
- $22.01 to $24.46 CAD / hour
- Full-time
Added 2 days ago
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Chef de Partie (WOK) FT - River Rock Casino Resort
Lahal Management LP
Richmond, BC
- $25.06 to $27.51 CAD / hour
- Full-time
Added 2 days ago
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Houseperson (Secondary Job Code) -RRCR
Lahal Management LP
Richmond, BC
- $23.97 to $24.88 CAD / hour
- Full-time
Added 3 days ago
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Commis Chef (PT)- Gordon Ramsay Steak - River Rock Casino Resort
Lahal Management LP
Richmond, BC
- $20.51 CAD / hour
- Part-time
Added 3 days ago
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Slot Attendant - Casino Vancouver
Lahal Management LP
Coquitlam, BC
- $18.98 CAD / hour
- Full-time
Added 4 days ago
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Dishwasher / Steward (PT) - Gordon Ramsay Steak
Lahal Management LP
Richmond, BC
- $18.25 to $18.44 CAD / hour
- Part-time
Added 5 days ago
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Sous Chef - Casino Victoria
Lahal Management LP
Victoria, BC
- $55,000 to $65,000 CAD / year
- Full-time
Added 6 days ago
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Count Team Attendant/Cashier - Casino Victoria
Lahal Management LP
Victoria, BC
- $19.29 to $19.67 CAD / hour
- Part-time
Added 6 days ago
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Count Team (Casual)- River Rock Casino Resort
Lahal Management LP
Richmond, BC
- $19.17 to $20.4 CAD / hour
Added 7 days ago
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Count Team - Casino Vancouver
Lahal Management LP
Coquitlam, BC
- $21.4 CAD / hour
- Full-time
Added 7 days ago
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Front Office Agent - River Rock Casino Resort
Lahal Management LP
Richmond, BC
- $22.15 CAD / hour
- Full-time
Added 10 days ago
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Sous Chef - Casino Vancouver
Lahal Management LP
Coquitlam, BC
- $55,000 to $65,000 CAD / year
- Full-time
Added 10 days ago
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Server, Asylum - Casino Vancouver
Lahal Management LP
Coquitlam, BC
- $18.25 CAD / hour
- Part-time

Lahal Management LP

Reservation Agent

Richmond, BC, Canada

$23.11 to $26.33 CAD / hour · Part-time

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Job details

Pay: $23.11 to $26.33 CAD / hour
Job type: Part-time
Posting language: English
Posted: Sep 7, 2026

Original job description

About the Role:

The Reservation Agent plays a critical role in ensuring a seamless and positive booking experience for customers seeking travel accommodations. This position involves managing reservations efficiently, addressing customer inquiries, and providing detailed information about available services and options. The Reservation Agent acts as the primary point of contact for clients, facilitating smooth communication between customers and service providers. Success in this role contributes directly to customer satisfaction and retention, impacting the overall reputation and operational success of the company. The agent must balance accuracy, speed, and empathy to handle diverse customer needs and resolve any booking issues promptly.

Minimum Qualifications:

High school diploma or equivalent.
Proven experience in customer service or reservation handling, preferably in the travel or hospitality industry.
Proficiency with reservation software and basic computer applications.
Excellent verbal and written communication skills in English.
Ability to work flexible hours, including weekends and holidays, as required.

Preferred Qualifications:

Post-secondary education in hospitality, tourism, or a related field.
Bilingual proficiency in English and French.
Experience with CRM systems and advanced booking platforms.
Strong problem-solving skills and the ability to handle difficult customer situations with professionalism.
Knowledge of Canadian travel regulations and policies.

Responsibilities:

Respond promptly and professionally to customer inquiries via phone, email, or chat regarding reservations and availability.
Process new reservations, modifications, and cancellations accurately using the company’s booking system.
Provide detailed information about travel options, pricing, policies, and promotions to assist customers in making informed decisions.
Coordinate with other departments such as operations and customer service to resolve booking issues and special requests.
Maintain accurate records of customer interactions and transactions to ensure data integrity and support reporting requirements.

Skills:

The Reservation Agent utilizes strong communication skills daily to clearly and empathetically interact with customers, ensuring their needs are understood and met. Attention to detail is essential when entering reservation data to avoid errors that could impact customer satisfaction or operational efficiency. Problem-solving abilities are frequently applied to resolve booking conflicts or special requests, often requiring coordination with multiple departments. Technical proficiency with reservation and CRM software enables the agent to manage bookings efficiently and maintain accurate records. Additionally, bilingual language skills enhance the agent’s ability to serve a diverse customer base across Canada, improving accessibility and service quality.

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More about this job

Responsibilities

The Reservation Agent manages customer bookings, modifications, and cancellations while providing detailed information on travel options and policies. They also coordinate with internal departments to resolve booking issues and maintain accurate records of all customer interactions.

Requirements

Candidates must have a high school diploma and proven experience in customer service or reservation handling. Proficiency in reservation software and strong verbal and written communication skills are required, with bilingualism in English and French considered an asset.

Skills

Customer service
Reservation management
Communication
Problem-solving
Attention to detail
Data entry
CRM software
Booking platforms
Bilingualism
Conflict resolution
Computer literacy
Time management

Visa sponsorship

Not detected in the job text

Keywords

Reservation Agent
Customer Service
Hospitality
Tourism
Booking System
CRM
Data Integrity
Travel Regulations
Communication
Problem-solving
Administrative
Record Keeping
Bilingual
Operations

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