Aircraft Parts Sales Associate
About Us
Operating at the Oshawa Executive Airport, Leggat Aviation is an Authorized Cessna and Beechcraft Service Facility and parts distribution facility with years of experience working with Cessna Single Engine, multi-engine, Caravans as well as Beechcraft, Bonanza and Baron. Leggat Aviation has been in the Aviation industry for over 75 years and we specialize in providing exceptional service, quality, and support to our customers.
We are committed to creating a professional and supportive work environment where employees have the opportunity to develop their skills, expand their aviation knowledge, and build a rewarding career.
Job Opportunity
We are currently seeking an Aircraft Parts Sales Associate to join our growing team.
The Parts Sales Associate is responsible for selling parts and providing exceptional customer service in their interactions with our already established customers, as well as building and identifying and building on new business opportunities.Maintaining and managing inventory of aircraft parts and components is a key aspect of this role. This position plays an important role in ensuring customers receive the correct parts, documentation, and service in a timely and professional manner.
The successful candidate will work closely with aircraft owners and operators, suppliers, vendors, aircraft maintenance personnel, and other members of the organization. Strong organizational skills, attention to detail, communication, and the ability to manage multiple priorities are essential to success in this role.
Key Responsibilities
Aircraft Parts Sales & Customer Service
- Respond promptly and professionally to customer inquiries regarding aircraft parts, components, and accessories.
- Assist customers in identifying and sourcing aircraft parts based on aircraft, part number, manufacturer, and customer requirements.
- Prepare accurate quotations and sales orders for aircraft parts and related products.
- Communicate pricing, availability, lead times, shipping requirements, and order status to customers.
- Process aircraft parts sales from the initial customer inquiry through to invoicing and shipment.
- Develop and maintain positive relationships with aircraft owners, operators, maintenance organizations, suppliers, and other customers.
- Participate in Company Identified Training Programs
- Provide knowledgeable and professional customer service while maintaining a high level of accuracy.
- Follow up on quotations and outstanding customer orders as required.
- Generate new business through proactive customer outreach, lead development, and follow-up.
- Build and expand the customer base through relationship development, market outreach, and targeted sales initiatives.
- Research part numbers, alternate part numbers, superseded parts, availability, pricing, and lead times.
- Obtain competitive pricing and availability while considering customer requirements and delivery timelines.
- Monitor outstanding purchase orders and follow up with suppliers to ensure parts are received when required.
- Coordinate urgent and time-sensitive parts requirements with suppliers and internal teams.
- Ensure purchasing activities are completed in accordance with company policies and procedures.
- Attendance at relevant Industry events/conferences
- Maintain accurate records relating to aircraft parts sales, purchases, receiving, shipping, and inventory.
- Communicate delays, backorders, or sourcing challenges to customers
General Responsibilities
- Maintain an organized, clean, and professional work space
- Maintain confidentiality of customer, supplier, pricing, and company information.
- Provide a high level of professionalism when dealing with customers, suppliers, and coworkers.
- Follow all company policies, procedures, and safety requirements.
- Identify opportunities to improve efficiency, customer service, inventory management, and parts processes.
- Perform other duties and special projects as assigned by management.
Experience & Qualifications
- High school diploma or equivalent required
- Previous experience in aircraft parts, aviation maintenance, aircraft operations, or a related field is considered is preferred
- Post secondary education is considered an asset
- Knowledge of aircraft parts, components, part numbering systems, and aviation terminology is an asset.
- Strong customer service and interpersonal skills
- Excellent verbal and written communication skills.
- Strong organizational skills and exceptional attention to detail.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Strong problem-solving and research skills.
- Ability to work independently and take initiative while contributing effectively to a team.
- Strong computer skills and the ability to learn inventory and parts management software.
- Ability to accurately enter and maintain detailed records.
- Professional, reliable, and customer-focused approach.
What We Offer
- Competitive compensation
- Benefits package
- A collaborative and supportive team environment
- Opportunities for professional development and advancement within the company
- Opportunities to expand your knowledge of aircraft parts and aviation operations
- The opportunity to be part of a growing aviation organization
Please feel free to drop off your resume in person @ our office in Oshawa @ CYOO. Although it is preferred, it is not a requirement.
If you are unable to drop off your resume in person, please send it to info@leggataviation.com and make the subject of your email application, Resume - Parts Sales CYOO and your name.
