Part-Time Receptionist
Lelili is hiring a receptionist to greet customers, answer the phone, take orders and keep the shop clean and welcoming. No florist experience needed; we'll train you.
- Type: Part-time
- Hours: Between 10 and 30 hours a week, to be discussed, in 4- to 8-hour shifts depending on the day
- Reports to: Lelili store owner
- Start date: Based on your availability
Tasks
- Clock in, turn on the lights, computer and phones, and flip the sign to Open
- Check voicemail, email, online orders and social media messages, reply to them, and print or write every new order for the florists
- Review today's pickups and deliveries and go over the order list with the florist
- Call customers if any order is missing details (card message, address, delivery time)
- Check that the counter is stocked with cards, ribbon, wrapping paper, bags and receipt paper
- Greet every customer who comes in, help them choose flowers and designs that fit their budget, suggest add-ons like vases, cards and plants, and bring in the florist for custom orders
- Answer the phone and take orders with every detail: name, phone number, flowers and budget, card message, pickup or delivery date, address and payment
- Take payments and give receipts
- Answer questions about prices, opening hours and delivery areas
- Book deliveries and call customers when their order is ready for pickup
- Wrap simple purchases and write card messages
- Receive supplier deliveries and sign for them
- Handle complaints politely and bring any problem to the store owner
- Keep the storefront clean: sweep the entrance, dust shelves, wipe the counter, cooler doors and windows, empty the trash and clean the washroom
What we're looking for
- Fluent in French and English (we serve customers in both languages)
- A positive and dynamic attitude; friendly and patient with customers
- Comfortable answering the phone and taking orders
- Retail sales experience: used to recommending products and making sales while serving customers
- Organized and careful when writing down orders and taking payments
- Basic computer skills (email, cash register, order system)
- Able to stand for long periods
To apply: send your CV to adrianna@kordialmedia.com.