Company Description
Lerner Promotions specializes in delivering a wide range of branded merchandise, such as T-shirts, pens, calendars, mugs, and key chains, all customized with unique logos or slogans. These promotional products help companies elevate their brand presence and build lasting connections with clients and partners. By leveraging tangible, personalized items, businesses can differentiate themselves and leave a memorable impact.
Role Description
This is a full-time on-site role for a Sales Support Representative located in Ville St-Laurent. The Sales Support Representative will be responsible for providing sales support, ensuring high levels of customer satisfaction, and effectively communicating with sales reps and clients. The role will involve assisting the sales team, managing inquiries, and maintaining relationships with customers.
Key Responsibilities:
- Reception: Greet and assist visitors, handle incoming phone calls, and manage general inquiries.
- Project Follow-Up: Monitor project progress and ensure timely follow-up with clients and internal teams.
- Showroom Maintenance: Maintain showroom appearance, ensuring products are well-displayed and organized.
- Preparing Quotes: Help the sales team be generating and preparing accurate quotes for clients.
- Product Knowledge: Develop and maintain in-depth knowledge of the products we offer to effectively support sales efforts and provide information to clients.
- Handle Incoming Leads: Respond to and manage incoming leads, directing them to the appropriate sales representatives as needed.
- Tracking Information & Email Notifications: Provide clients with tracking information and status updates via email.
- Shipping & Receiving Orders: Oversee the shipping and receiving of orders, ensuring accuracy and timely delivery.
Required Skills and Qualifications:
- Bilingual: Fluency in both English and French.
- Organized: Strong organizational skills with the ability to manage multiple tasks efficiently.
- Detail-Oriented: Keen attention to detail to ensure accuracy in all tasks.
- Strong Communication Skills: Excellent verbal and written communication abilities.
- Enjoy Fast-Paced Work: Thrive in a dynamic, fast-paced environment.
- Computer Skills: Proficient in computer applications, including Microsoft Office Suite and relevant software tools.
