Location: Alberta
Full-Time
Position Overview
The Manager, Vocational Services is responsible for the leadership, oversight, and performance of government-funded employment and vocational programs across Canada. This role ensures contract compliance, achievement of performance outcomes, and consistent, high-quality service delivery for unemployed and underemployed Albertans.
The Manager provides operational leadership to vocational and employment services teams, including a focus on overseeing participant admissions and progression, and works closely with Senior Leadership, government funders, community partners, and employers.
This position is not related to IT.
Key Responsibilities
Program Leadership & Contract Compliance
- Lead the execution and day-to-day operations of government-funded employment and vocational service programs.
- Ensure full compliance with Government of Alberta contracts, policies, service standards, and reporting requirements.
- Monitor program performance against contractual outcomes, KPIs, and service targets.
- Identify risks, gaps, and opportunities for continuous improvement and escalate issues as required.
Client Admissions & Service Oversight
- Oversee participant admission, eligibility, and continued participation decisions.
- Ensure participant orientation aligns with program scope, service plans, and expected outcomes.
- Monitor participant progress and service delivery to support successful employment outcomes.
- Ensure consistent application of service models across regions and teams.
Team Leadership & Workforce Development
- Provide leadership, coaching, and mentorship to program staff and supervisors.
- Support hiring, onboarding, training, and performance management of employment services staff.
- Standardize onboarding, tools, and service delivery practices to ensure consistency and quality.
- Address performance concerns, support conflict resolution, and foster a collaborative team culture.
Stakeholder & Partner Engagement
- Maintain strong working relationships with:
- Government representatives and funders
- Community agencies and referral partners
- Employers, training providers, and work experience practicum hosts
- Represent the organization in meetings, audits, and program reviews as required.
- Collaborate with internal and external stakeholders to support participant employment outcomes.
Reporting, Evaluation & Continuous Improvement
- Oversee accurate and timely reporting on program performance, outcomes, and service delivery.
- Analyze data and trends to inform program decisions and improvements.
- Contribute to program evaluation, future development, and expansion initiatives.
- Develop and maintain service materials, tools, and documentation required for delivery and compliance.
Travel & Regional Oversight
- Provide in-person and virtual oversight across multiple Alberta locations.
- Travel regularly within Alberta.
Required
Qualifications & Experience
- Minimum 3 years of experience managing or overseeing career, employment, or vocational services programs.
- Demonstrated experience working within government-funded employment programs, ideally for the Government of Alberta.
- Proven experience in:
- Contract compliance and service monitoring
- Outcome-based reporting and performance management
- Staff supervision, coaching, and performance evaluation
- Strong collaboration experience with government, community agencies, employers, and service providers.
- Ability to travel regularly within Alberta.
- Valid driver’s license.
Preferred Assets
- Experience managing Alberta Labour & Employment funded programs.
- Experience overseeing multi-site or regional employment services teams.
- Bilingual (English/French) is considered an asset.
Why Lifemark:
Lifemark provides a comprehensive range of vocational services throughout Canada. A guiding belief is that given the necessary skills and opportunities, an individual may participate in meaningful self-directed employment; therefore, improving their overall quality of life. Through creative and flexible programming, we have become a leader in delivering quality services and achieving superior performance outcomes.
If you are a visionary leader with a passion for driving growth, building relationships, and making a lasting impact, we invite you to apply and become a vital part of Lifemark's transformative journey.
Inclusion:
We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.
Accommodation:
Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent at lifemark.ca
