The Brand
At Lisa Gozlan, we inspire confidence and personal style through elevated, modern design. Our boutiques are at the heart of this vision - creating spaces that foster connection, discovery, and self-expression. As we continue to grow, we remain dedicated to crafting timeless pieces while delivering exceptional client experiences both in-store and beyond.
The Role
Location: Yorkville Showroom, Toronto
Employment Type: Full-Time
Work Arrangement: On-site
Reports to: Store Manager
Job Status: Existing Vacancy
Lisa Gozlan Jewelry is seeking a passionate and customer-focused Floor Manager to oversee the daily operations of our sales floor at our Yorkville location.
The Floor Manager plays a critical leadership role in delivering an exceptional luxury retail experience while ensuring the seamless execution of daily boutique operations. As a key member of the management team, the Floor Manager is responsible for driving sales performance, cultivating a client-centric culture, maintaining operational excellence, and leading a high-performing sales team. This individual serves as a brand ambassador, ensuring every aspect of the boutique reflects the brand's values, standards, and commitment to excellence.
Key Responsibilities
General tasks include but are not limited to:
Operations & Boutique Management
- Oversee the daily operation of the showroom, ensuring all opening and closing procedures are executed accurately and efficiently.
- Ensure compliance with all company policies, procedures, security protocols, and operational standards.
- Monitor daily floor activity to ensure a seamless and elevated client experience throughout all business hours.
- Partner with inventory and operations teams to support stock counts, inventory accuracy, merchandise transfers, and product receiving procedures.
- Maintain a safe, secure, and organized work environment while adhering to loss prevention, and health and safety practices.
- Support the execution of corporate initiatives, promotions, events, and operational projects.
Client Experience & Customer Service
- Champion a culture of exceptional client service by ensuring every guest receives a personalized and memorable luxury shopping experience.
- Actively engage with clients on the sales floor, providing support during consultations and high-value transactions when required.
- Ensure team members consistently deliver service that reflects the brand's standards of hospitality, expertise, and professionalism.
- Anticipate client needs and proactively identify opportunities to enhance the customer journey.
- Address and resolve client concerns, complaints, and service recovery situations with discretion, empathy, and professionalism.
- Build and foster long-term client relationships that drive loyalty, repeat business, and referrals.
- Monitor customer feedback and identify opportunities to improve overall client satisfaction.
Sales Leadership & Business Performance
- Drive achievement of individual, team, and showroom sales targets through active leadership and floor management.
- Monitor sales performance metrics, including conversion rates, average transaction value, units per transaction, and client retention.
- Provide real-time sales coaching and support to maximize selling opportunities and improve conversion.
- Lead by example through active participation in the selling process and consistent achievement of personal sales goals when applicable.
- Identify opportunities to increase revenue through cross-selling, upselling, client outreach, and clienteling initiatives.
- Support the execution of sales strategies, promotional activities, and product launches.
- Analyze daily sales results and provide insights and recommendations to store leadership.
- Ensure team members are knowledgeable about product collections, services, and current business priorities.
Team Leadership & Development
- Inspire, motivate, and lead the sales team to achieve exceptional results while maintaining a positive and collaborative work environment.
- Provide ongoing coaching, mentorship, and performance feedback to support employee growth and development.
- Conduct regular floor observations and deliver constructive feedback focused on selling behaviors, service standards, and operational execution.
- Assist with onboarding and training new team members
- Foster a culture of accountability, professionalism, teamwork, and continuous improvement.
- Serve as a trusted resource and role model for all boutique associates.
Visual Merchandising & Brand Presentation
- Ensure the showroom consistently reflects the brand's luxury image and visual merchandising standards.
- Monitor product presentation and display execution to maintain a polished and inviting showroom environment.
- Ensure showcases, displays, and product presentations remain clean, organized, and properly stocked throughout the day.
- Partner with leadership to execute seasonal visual merchandising updates, marketing assets, product launches, and promotional displays.
- Conduct regular floor walks to identify and address presentation opportunities.
- Uphold impeccable housekeeping standards throughout all customer-facing and back-of-house areas.
Product Knowledge & Brand Ambassador Responsibilities
- Demonstrate advanced knowledge of the Lisa Gozlan brand and products
- Stay informed about new product launches, style trends, competitors, and market developments.
- Educate and inspire team members through ongoing product knowledge sharing and selling techniques.
- Represent the brand with professionalism, integrity, and confidence at all times.
- Ensure all client interactions reflect the brand's values, heritage, and commitment to exceptional quality and service.
Qualifications
- 2+ years of retail management or supervisory experience (jewelry or luxury retail experience preferred).
- Proven ability to lead, motivate, and coach a team to achieve sales goals.
- Strong business acumen and confidence in driving purchasing decisions through client-focused interactions.
- Excellent communication and interpersonal skills, with the ability to build lasting client relationships.
- Highly organized and detail-oriented, with strong problem-solving skills.
- Passion for jewelry, fashion, and styling, with the desire to develop extensive product knowledge.
- Reliable, professional, and proactive team player with a positive, engaging presence on the sales floor.
- Comfortable using retail technology systems (POS, scheduling platforms, etc.).
- Flexible schedule with availability for evenings, weekends, and retail holidays.
Why You’ll Love Working Here
- Compensation: Starting at $22 hourly
- Vacation, paid sick days
- Exclusive Employee Discount
- Benefits available for full-time employees
- Opportunity to grow with a fast-growing luxury jewelry brand
Apply now and become part of the Lisa Gozlan team.
Lisa Gozlan Jewelry Inc. is committed to creating an inclusive and accessible workplace. We welcome applications from all qualified individuals and will provide reasonable accommodations throughout the recruitment and selection process. If you require accommodation at any stage of the process, please let us know.
Ai Disclosure: We do not use artificial intelligence to screen or assess applicants for this position. All hiring decisions at every stage are made by humans.
