Title
Sales and Rental Associate / Account Services Representative
Department
All Departments
Hours
Full-time permanent
Availability Required
Weekdays, Weeknights & Weekends
Location
20 Meg Drive
London South, ON
Job Description
- Help our customers through the selling and renting of musical instruments and gear
- Define the individual needs of every customer and match those needs with the right combination of our products and services
- Demonstrate recommended products to customers and explain their features and benefits
- Answer telephone calls in a timely and professional manner
- Follow up on product orders with customers and suppliers
- Use our common sense approach with customers to troubleshoot and solve problems
- Maintain in-depth and current knowledge of our products, policies and procedures
- Attend weekly staff meetings and periodic training sessions
- Merchandise store to create an inviting environment for customers to shop
- Participate in store maintenance, warehouse duties, and other related tasks
- Collection of accounts receivable, outstanding rentals, and bad debts
- Credit approvals for term and balance forward accounts
- Credit approvals for consumer and commercial account rentals
- Assist customers inquiring about their accounts and rents
- Locate new contact information for credit customers
- Perform sundry account maintenance
- Registration of accounts through Personal Property Registry
- Work with Equifax reports and their reporting criteria
- Work with Small Claims Courts system
- Provide regular status reports to the Store Manager
- Provide monthly status reports to the Account Services Regional Manager
Job Requirements
- Must be a musician who plays at least one instrument
- Must be able to work weekdays, weeknights and weekends
- Excellent verbal communication skills
- Excellent interpersonal, communication and negotiation skills
- Positive attitude and steady composure
- Proven strong work ethic and commitment
- High levels of energy and enthusiasm
- Ability to provide a high level of customer service, both in-store and over the phone
- Ability to excel in a fast-paced environment
- Ability to recommend solutions in a confident and assertive manner
- Good organizational skills and attention to detail
- Previous experience in retail or sales is an asset
- Must be able to work weekdays, weeknights and weekends
- Ability to take initiative and work independently
- Ability to lift and carry large boxes
- Ability to take ownership of tasks and follow them through to resolution
- Basic knowledge of Microsoft Office (Excel, Word, Outlook)
- Experience with consumer credit and collections an asset
