General Manager - Operations
Full-Time | On-Site
About Company:
Since 1996, Loonie Times Custom Mascots & Plush has produced over 6,000 custom mascots and plush characters for brands around the world. Our work has represented companies like Disney, Netflix, Amazon, Kellogg’s, PepsiCo, and Home Depot, as well as schools, sports teams, non-profits, and growing businesses.
We combine creativity, craftsmanship, and industry expertise to bring characters to life and help brands stand out.
About Role:
Loonie Times is seeking a dynamic and strategic General Manager Operations to oversee end-to-end manufacturing and operational activities for our custom mascot design and production business. The successful candidate will drive operational excellence, production efficiency, quality control, workforce management, and continuous improvement initiatives. Experience in the garment, apparel, textile, costume, or related manufacturing industries is highly preferred due to the transferable skills in production planning, fabrication, sewing operations, quality management, and process optimization.
Key Responsibilities:
Operations Management
· Oversee and manage all production and operational activities across the Company’s Canadian and U.S. locations.
- Ensure efficient workflow, productivity, and timely delivery of products.
- Drive continuous improvement initiatives to enhance operational performance.
- Resource planning and allocation to run smooth operation to meet sales target.
Team Leadership
- Lead, mentor, and develop production and operations teams.
- Foster a culture of accountability, collaboration, and excellence.
- Support workforce planning and performance management.
Quality & Compliance
- Ensure products meet company quality standards and customer expectations.
- Maintain compliance with health, safety, and workplace regulations.
- Implement corrective actions to address operational issues.
Production Planning & Inventory
- Oversee production scheduling and resource allocation.
- Monitor inventory levels and coordinate material requirements.
- Develop best practices to improve operations efficiency.
Strategic & Financial Management
- Manage operational budgets and control costs.
- Track key performance metrics and prepare management reports.
- Identify opportunities for operational growth and process optimization.
Qualifications & Experience
· Bachelor's Degree in Business Administration, Operations Management, Industrial Engineering, Textile Engineering, or a related field.
· 10–12 years of progressive experience in operations and production management within the garment/apparel manufacturing industry.
· Minimum 5 years of experience in a senior leadership role managing large production teams.
· Strong knowledge of manufacturing processes, production planning, quality control, and supply chain operations.
· Experience implementing Lean Manufacturing, Continuous Improvement, or Operational Excellence initiatives is preferred.
· Proven ability to manage multiple priorities in a fast-paced manufacturing environment.
· Approximately 25% travel is required to support business operations across the Company’s Canadian and U.S. locations.
Skills & Competencies
· Strong leadership and people management skills.
· Strategic thinking and problem-solving abilities.
· Excellent communication and stakeholder management skills.
· Strong analytical and decision-making capabilities.
· Budgeting and cost-control expertise.
· Knowledge of workplace health and safety regulations.
· Proficiency in ERP systems, Microsoft Office Suite, and operational reporting tools.
Salary and Benefits:
· $ 110000 CAD -120000 CAD
· 100% company-paid health & dental benefits
· Yearly performance bonus
· Unlimited growth and career development opportunities
Additional Information:
· This is a replacement role to support ongoing business operations.
· We do not use AI tools in the screening or selection process.
Loonie Times Custom Mascot & Plush is committed to fostering a diverse, equitable, and inclusive workplace. We believe that different perspectives strengthen our team and drive innovation. We encourage applications from all qualified candidates and provide accommodations in accordance with applicable legislation throughout the hiring process
