Responsibilities
Provide L3 production support for Salesforce Data Cloud and Loyalty Management, resolving incidents and application issues within defined SLAs. Troubleshoot platform components, APIs, SQL queries, and integrations; coordinate with stakeholders, manage critical incidents, and support incident and change processes, including rotational on-call coverage.
Requirements
Requires 7–10 years of experience overall, including at least four years in application or production support, preferably in enterprise or banking environments. Candidates need hands-on Salesforce Data Cloud development and Apex experience, knowledge of Salesforce platform architecture and Loyalty Management, and the ability to independently manage critical incidents.
