Madison Taylor Design is a multidisciplinary design firm providing architectural, landscape architecture, interior design, furniture & decorating, and construction services across residential, commercial, and hospitality projects. We're implementing EOS® company-wide and are looking for a senior operational leader who understands that great operations exist to enable great people - not to replace creativity with process.
About the Role
Lead the operational performance of our Design Department (~15–20 professionals across Architecture, Landscape Architecture, Interior Design, and Furniture & Decorating) - roughly half of our 40-person team. This is not a traditional PM or Studio Manager role; it's a senior leadership position responsible for resource planning, EOS® implementation, systems building, and accountability across four disciplines. Year one is a build-out year: establishing the Scorecards, Measurables, and Core Processes that will run the department going forward.
Reports to: Integrator (senior operating leader)
Location: Midhurst, ON - on-site with hybrid flexibility
Type: Full-time
Compensation: $100,000–$110,000 base DOE, plus up to $20,000 performance bonus (Year 1: build milestones; Year 2+: Measurables/Rocks). Total potential up to $130,000.
Hiring now - rolling applications.
What You'll Do
Own resource/capacity planning and forecasting across the department
- Build and monitor Scorecards, Measurables, and Core Processes
- Support EOS® implementation (Rocks, Issues, Level 10 Meetings)
- Improve visibility into project health, fee performance, and profitability
- Lead PM software, dashboards, and reporting tool adoption
- Evaluate AI/automation opportunities to reduce admin work
What You Bring
- 15+ years in operations, PM, AEC, or professional services
- Experience building (not just running) operational systems
- Strong grasp of resource planning, KPIs, and project economics
- Experience with tools like Asana, Monday.com, Smartsheet, or HubSpot
- EOS® experience a significant asset
- AEC/design industry experience an asset, but not required
To Apply: Send resume + brief cover letter to [email protected] with an example of an operational system you've built or improved.
Madison Taylor Design does not use AI to screen, assess, or select applicants for this position.
