Original job description
About Mainfreight
Mainfreight is a global supply chain and logistics provider founded in New Zealand in 1978. Our services include international air and ocean freight, customs brokerage, warehousing, distribution, and domestic transport.
Our people set us apart. We encourage ownership, teamwork, and a can-do attitude. We invest in teammates who want to build long-term careers with us.
About the Role
We’re looking for an Ocean Import or Export Coordinator to join our Toronto Ocean team in Mississauga. You’ll coordinate international ocean shipments in either directions, from pricing, booking and documentation through customs coordination, delivery, and invoicing.
Our coordinators learn the business from the ground up. Many of our leaders and current sales teammates begun in operations, so we look for people who are curious, take ownership, build strong relationships, and want to keep growing. You don’t need to know today which path you want to take; we want to see your drive and willingness to learn.
What You’ll Do
* Coordinate ocean import/export shipments
* Arrange bookings, pickups, delivery, loading and unloading; monitor vessel schedules and shipment milestones.
* Review and prepare shipping documents, including bills of lading, arrival notices, shipping instructions, delivery orders, and customs documents.
* Prepare and submit applicable Canadian import eManifest and export CERS filings accurately and on time.
* Coordinate customs clearance requirements with brokers and other parties.
* Keep customers informed of shipment status and respond promptly to questions by phone and email.
* Maintain accurate shipment information in CargoWise and other systems.
* Prepare customer quotations and develop an understanding of ocean freight pricing and market conditions.
* Complete customer invoicing accurately and within required timelines.
* Resolve delays, documentation discrepancies, and other operational issues.
* Build strong working relationships with customers, overseas offices, carriers, service providers, and teammates.
What We’re Looking For
* Strong attention to detail and the ability to manage competing deadlines.
* Clear communication and a commitment to excellent customer service.
* Initiative, accountability, and the confidence to solve problems.
* Curiosity about how our customers’ businesses work and how Mainfreight can support them.
* A team-oriented approach and a willingness to share ideas and help others succeed.
* Interest in developing your skills and, over time, exploring opportunities in operations leadership, account management, or sales.
* Post-secondary education in any field.
* Confidence using Microsoft Office and learning new systems.
Experience in freight forwarding, ocean operations, customer service, CargoWise, Canadian customs requirements, eManifest, or CERS is an asset.
English/French bilingualism is also an asset.
What Mainfreight Offers
* Competitive salary with performance and salary reviews.
*Daily lunch program.
* Extended health, dental, and vision benefits.
* Employer-paid life insurance and disability coverage.
* Group RRSP with employer contributions.
* Paid vacation, sick days, and personal days.
* Hands-on training, mentorship, and opportunities to grow within Mainfreight.
Apply via this posting or email your resume to prince.ofori@mainfreight.com
More about this job
Responsibilities
Coordinate ocean import and export shipments from booking and documentation through customs clearance, delivery, and invoicing. Keep customers and partners informed, maintain accurate shipment records, prepare quotations, and resolve operational issues.
Requirements
Applicants should have post-secondary education in any field, strong attention to detail, clear communication, customer-service skills, initiative, and the ability to manage competing deadlines. Freight forwarding, ocean operations, CargoWise, Canadian customs, eManifest, CERS, and English-French bilingualism are assets; Microsoft Office confidence and willingness to learn are expected.
Skills
- Ocean Freight Coordination
- Import And Export Operations
- Shipping Documentation
- Customs Coordination
- Canadian Import EManifest
- Export CERS Filings
- Shipment Tracking
- Customer Service
- Freight Pricing
- Customer Invoicing
- Problem Solving
- Attention To Detail
- Deadline Management
- Microsoft Office
- CargoWise
- Relationship Building
Benefits
- Daily Lunch Program
- Extended Health Benefits
- Dental Benefits
- Vision Benefits
- Employer-Paid Life Insurance
- Disability Coverage
- Group RRSP With Employer Contributions
- Paid Vacation
- Paid Sick Days
- Paid Personal Days
- Hands-On Training
- Mentorship
- Career Growth Opportunities
Visa sponsorship
Not detected in the job text
Hiring contact email
prince.ofori@mainfreight.com
Categories
- Logistics
- Transportation
- Customer Service & Support
- Sales
Keywords
- Ocean Freight
- Import
- Export
- Freight Forwarding
- Shipment Coordination
- Bookings
- Vessel Schedules
- Bills Of Lading
- Arrival Notices
- Shipping Instructions
- Delivery Orders
- Customs Documents
- Canadian Import EManifest
- Export CERS
- Customs Clearance
- CargoWise
- Freight Pricing
- Customer Quotations
- Customer Invoicing
- Microsoft Office
- Customer Service
- Shipment Milestones
- Carrier Coordination
- Supply Chain
- Logistics
