"The best prescription I've ever given is a wish."
-Dr. Jeremy Friedman, Associate Paediatrician-in-Chief, SickKids Hospital & Medical Advisor for Make-A-Wish® Canada
WHAT IS YOUR BIGGEST WISH?
Wishes Are Medicine - a vital part of a child’s treatment journey that helps restore strength, hope, and resilience. For over 40 years, we’ve granted more than 40,000 wishes. Research shows that prescribed wishes can improve commitment to treatment, reduce emergency room visits by half, and deliver lasting health benefits.
Recognized as a Great Place to Work® since 2023, we’ve also been named one of the Best Workplaces™ Led by Women (2025) and one of the Top 100 Best Workplaces™ for Giving Back (2024).
Do you want to be part of an organization that is child-focused, values employee experience and is an inspiring workplace? If so, Make-A-Wish Canada is for you!
WHAT’S IN IT FOR YOU?
- Meaningful opportunities to make an impact and change the lives of children with critical illnesses within your community and across Canada
- A collaborative team environment with a rewarding employment experience where you feel valued and inspired
- An attractive compensation package that includes group health and dental premiums fully covered by the Foundation and RRSP contribution matching
- Annual vacation starting at three weeks and additional paid leaves such as personal days and Wish hours
- Work/life balance and flexibility, including a hybrid working environment
- Employee Wellness Program and other corporate discounts
- Continuous learning, development and internal training opportunities
- Fun employee activities, contests, and more!
WHERE YOU COME IN
We are looking for a Sr Salesforce Administrator to join our team at Make-A-Wish Canada. Reporting to the Manager of Business Applications, you will be responsible for the execution of day-to-day support, configuration, maintenance, and improvement of our Salesforce platform. In addition to leading the development and management of Salesforce environments, you will oversee DevOps processes, change control protocols, and coordinate with development resources while closely working with internal stakeholders.
This role can be based anywhere in Canada and is a full-time, hybrid, permanent position. The hiring range for this role is $90,000-$100,000.
WHAT YOU WILL DO
- Lead the evaluation, scoping, design, development, testing, and deployment of Salesforce enhancements and integrations, ensuring adherence to established change management, quality assurance, and approval protocols.
- Manage Salesforce change control processes and DevOps environments, ensuring all modifications are appropriately tested, documented, approved, and deployed.
- Act as project manager for Salesforce-related initiatives, coordinating resources, establishing timelines and deliverables, and ensuring projects are completed on time and aligned with business objectives.
- Provide technical leadership and support to the Salesforce user community, monitoring and resolving system, process, and data-related issues within established service standards, and providing expert-level second-tier support and escalation management to the Salesforce Administrator.
- Lead all system administration functions, including user account maintenance, workflows, reports and dashboards, scheduled jobs, and other routine platform management activities.
- Lead the development and maintenance of data integrations and process automation, identifying opportunities to improve operational efficiency and continually maintaining data quality, integrity, and value.
- Manage Salesforce platform releases and updates, and maintain appropriate disaster recovery and business continuity controls.
- Act as the primary liaison between internal stakeholders, vendors, and application development partners to support the effective delivery and ongoing management of Salesforce solutions.
- Perform other duties as assigned.
WHAT YOU BRING
- Salesforce Certified Platform Administrator certification required.
- 5+ years of experience in a Salesforce administration role, with demonstrated responsibility for independently managing and maintaining a Salesforce environment.
- Strong understanding of the Salesforce platform, including the ability to configure and customize applications, objects, fields, formula fields, validation rules, Flows, reports, dashboards, and other platform functionality.
- Experience managing complex data migrations, including importing, exporting, mapping, and maintaining large, related data sets.
- Strong data management capabilities, including experience developing scripts, jobs, or other processes to standardize, cleanse, validate, and maintain data quality.
- Experience with Salesforce Lightning Experience; familiarity with Salesforce Classic and migration to Lightning is an asset.
- Experience with the following technologies is an asset: Salesforce Nonprofit Success Pack (NPSP), FormAssembly, Fundraise Up, S-Docs, and DemandTools.
- A clear criminal background check will be required.
YOUR WORK ENVIRONMENT
- Hybrid work model, with 2 days in-office per week and 3 days remote.
Our Commitment to IDEA
Make-A-Wish Canada (MAWC) is committed to Inclusion, Diversity, Equity, and Access (IDEA). We believe that it is essential to our mission that we build a diverse, balanced, and vibrant workforce that reflects the diversity of the communities we serve and seek to serve. Research has shown that candidates from underrepresented groups often only apply when they feel 100% qualified. Therefore, we ask that even if you do not see yourself fully reflected in every job requirement listed on this posting, to still apply.
Recruitment process
Our recruitment process is swift in pace. Once applications are reviewed, we will contact our shortlisted candidates. Our typical process includes a phone screen, one or two interviews, and reference checking, followed by an offer and a criminal background check for the successful candidate.
We would like to thank all applicants for their interest in working with us!
ABOUT MAKE-A-WISH® CANADA
In the past 40 years, Make-A-Wish Canada has granted over 40,000 wishes across the country, with 1,800 of them last year alone. As an independently operating affiliate of Make-A-Wish International, Make-A-Wish Canada is part of the network of the world’s leading children’s wish-granting organization. We serve children in every community in Canada, and in more than 50 countries worldwide.
JOIN OUR ONLINE COMMUNITY
For more information on how you can support Make-A-Wish® Canada or get involved please visit our website at makeawish.ca.
