About the role
In this position you will be responsible for handling calls to the Service Desk, triaging client issues or questions, categorizing those tickets, and resolving or escalating them as required. As a startup you will also get to explore the field through on-site visits or service calls to client sites and assist in project implementation and rollouts such as new IT infrastructure builds, process improvement or implementation, security and surveillance projects, and on occasion assist with IT budgeting for ManagePoint and/ or our clients.
If you meet or exceed the qualifications listed below, we look forward to receiving your application, if not, that is ok as long as you meet some of the qualifications and are eager to learn we look forward to reviewing your application as well.
Core Qualifications/ Requirements:
- Ability to prioritize and resolve IT problems quickly and efficiently
- Install/ Support/ Maintain PCs and peripheral devices
- Windows, Linux, and Mac OS Knowledge
- Proficient with Security such as Encryption and MFA
- Strong Customer Service and Empathy skills
Additional Qualifications/ Nice to Have:
- Understanding of Routing Protocols
- Firewall best practices and troubleshooting
- Linux OS such as Ubuntu, Redhat, CentOS
- CCNA or CCNP capable
- VoIP technology and use cases
- Database Creation, Management, Scripting
- Project Management fundamentals
- Background in Event Management
- Demonstrated Communication Skills both Oral and Written
- Strong understanding of Active Directory and Group Policy
- Familiar with additional Server roles such as DNS, DHCP, File & Print Server, Radius/ NPS
- Strong understanding of VMware
- Understanding of Networks (Wired and Wireless)
- Proficient with Microsoft Office, SharePoint, OneDrive, and Teams
- G License and access to reliable transportation
Additional Info:
ManagePoint Technologies was founded on the principal of using Technology to enable businesses to do what they are best at. We strive to provide services which aide businesses in doing what they do best, with solutions tailored to your business' needs.
ManagePoint Technologies focuses on the intersection between technology and business. Businesses are growing more and more every day. At the heart of this growth is technology; from communication to automation. We believe in providing technology solutions which meet your current and future needs to get you where you need and want to be.
Co-Op PayScales:
1st Co-Op - $20/hr
2nd Co-Op - $21/hr
3rd Co-Op - $23/hr
