Pay: CA$25.00 – CA$35.00 per hour
Job Type: Apprenticeship
Work Location: In person
Overview
We are seeking a knowledgeable and proactive IT Technician to join our dynamic team. In this role, you will be responsible for providing technical support and ensuring the smooth operation of our clients' IT systems. You will work closely with users to troubleshoot issues, maintain hardware and software, and contribute to the overall efficiency of a variety of IT infrastructure environments. The ideal candidate will have a strong background in computer networking and excellent customer service skills.
Responsibilities
- Provide first-level IT support for both Windows and macOS environments.
- Troubleshoot hardware and software issues, including computer networking problems.
- Assist users with VPN connectivity and remote access solutions.
- Maintain and monitor local area networks (LAN) to ensure optimal performance.
- Utilize tools such as Datto RMM for tracking support requests and incidents.
- Document technical procedures, solutions, and user guides for future reference.
- Collaborate with team members to implement IT projects and upgrades.
- Conduct regular system checks to ensure all equipment is functioning properly.
Qualifications
- Proficiency in Windows and macOS operating systems.
- Experience with computer networking concepts and troubleshooting.
- Familiarity with IT support tools such as Datto, or similar platforms.
- Strong customer service skills with the ability to communicate effectively with users at all levels.
- Knowledge of VPN technologies and configurations is a plus.
- Ability to work independently as well as part of a team in a fast-paced environment.
- Relevant certifications in IT support or networking are preferred but not required.
Join us in creating a seamless technology experience for our users while enhancing your skills in a supportive environment!
