Maple Air | Vaughan, Ontario
Full-Time | In-Person
Salary: $55,000–$70,000 per year, based on experience
Join the Team Behind a Great Customer Experience đ
A successful HVAC service call or installation doesnât start when the technician arrives.
It starts behind the scenes - with someone making sure the right technician is going to the right place, customers know what to expect, installations are prepared, schedules stay organized, and nothing gets missed when the day gets busy.
Maple Air is looking for an experienced and highly organized HVAC Service & Installation Coordinator to join our Operations team in Vaughan.
This is a fast-paced, people-focused role for someone who is confident in communicating with customers and technicians, comfortable managing multiple priorities, quick to solve problems, and able to stay organized when plans change throughout the day.
You’ll work closely with our Operations Manager, service technicians, installation crews, office team, and customers and play an important role in keeping our daily operations running smoothly.
What You’ll Be Doing
Service Dispatch & Technician Scheduling
- Schedule and dispatch HVAC service technicians throughout the GTA
- Coordinate with technicians throughout the day and adjust schedules as calls, delays, emergencies, and job requirements change
- Prioritize service calls based on urgency, location, technician availability, and job requirements
- Communicate appointment confirmations, arrival updates, delays, and schedule changes with customers
- Maintain accurate customer information, service notes, and work-order details
- Follow up on outstanding service items and make sure nothing falls through the cracks
- Help keep daily field-service operations organized, efficient, and moving forward
Installation Coordination
- Schedule residential and commercial HVAC installations
- Coordinate installation dates, crews, equipment, and job requirements
- Work closely with our Operations Manager to prepare upcoming installations
- Confirm job details are in place before installation day
- Communicate with customers before and throughout the installation process
- Help resolve scheduling and coordination issues quickly when plans change
- Support a smooth handoff between sales, operations, installation, and customer care
Customer Experience
- Answer incoming calls and communicate professionally and confidently with customers
- Assist with scheduling, service questions, appointment updates, and customer concerns
- Take ownership of issues and follow them through to completion
- Keep customers informed, especially when something doesn’t go according to plan
- Provide a warm, dependable, and genuinely helpful customer experience
Who We’re Looking For
Youâll likely be a great fit if you are:
- Highly organized and detail-oriented
- Friendly, confident, and professional on the phone
- Comfortable managing multiple technicians, appointments, and priorities at once
- Calm and solution-focused when schedules suddenly change
- Strong at communicating with both customers and field technicians
- Accountable and committed to following through
- Comfortable using CRM, scheduling, dispatch, and field-service software
- Someone who takes initiative rather than waiting to be told what to do
- A team player who can also work independently
- Comfortable handling difficult conversations professionally when needed
Previous HVAC, home-services, dispatch, scheduling, or field-service coordination experience is strongly preferred.
Weâre especially interested in candidates with experience in:
- HVAC service dispatch
- Technician scheduling
- Service or installation coordination
- Field-service operations
- Work-order management
- Customer service within a skilled-trades or home-services company
- Plumbing, electrical, restoration, construction, property management, or similar service industries
Weâre also open to exceptional coordinators from other fast-paced service environments who have demonstrated strong scheduling, customer-service, and problem-solving skills.
We can teach our systems, HVAC terminology, and internal processes.
What matters most is that you’re organized, dependable, confident, accountable, and genuinely good with people.
Why Join Maple Air?
Maple Air has been serving homeowners and businesses across the Greater Toronto Area since 2002.
Weâre an established company that continues to grow, and weâre investing in our people, technology, systems, and customer experience to support that growth.
Our core values shape how we work every day:
Serving People Before Industry - We put people first and believe great service starts with listening, communicating clearly, and genuinely caring.
Choosing Legacy Over Transactions - We focus on earning long-term trust and building lasting relationships.
Operating as One Team, One Purpose - Our office team, technicians, installers, and leadership work together toward the same goal.
Owning Our Work With No Shortcuts - We value accountability, follow-through, and doing things properly.
Growing With Purpose and Intention - We’re always looking for better ways to serve our customers, support our team, and improve how we operate.
For the right person, this can become much more than a scheduling or dispatch position. Youâll have the opportunity to take ownership, strengthen your operational experience, and grow your responsibilities as Maple Air continues to expand.
Benefits & Perks
- Competitive salary of $55,000–$70,000 per year, based on experience
- Extended health care
- Dental care
- Vision care
- Supportive, team-oriented work environment
- Opportunities to learn, take on more responsibility, and grow within the company
Interested in Joining Us?
We’re looking for someone who wants to take ownership, become great at what they do, and become an important part of our Operations team.
If youâre organized, quick on your feet, great with people, and enjoy making a busy operation run smoothly, weâd like to hear from you.
Apply through LinkedIn with your resume.
🍁 Maple Air
Heating & Cooling Made Simple.
