Position Summary
March Elevator Limited is seeking a highly organized and customer-focused Service Coordinator to support our service operations team. The Service Coordinator plays a critical role in ensuring customer requests are handled promptly, technicians are scheduled efficiently, and service activities are communicated effectively to customers and internal stakeholders.
This position is ideal for a detail-oriented individual who thrives in a fast-paced environment, enjoys coordinating multiple priorities, and is committed to delivering exceptional customer service.
Key Responsibilities
- Receive and manage incoming service requests, breakdown calls, and customer inquiries.
- Dispatch and schedule technicians for emergency service, repairs, callbacks, inspections, and maintenance visits.
- Monitor technician schedules and adjust assignments based on workload, priorities, and availability.
- Maintain accurate service records, work orders, and customer information within the company management system.
- Communicate service updates, technician arrival times, and job status to customers.
- Coordinate follow-up actions for outstanding repairs, quotations, and recommendations.
- Review service reports for completeness and ensure required documentation is received and filed.
- Assist with the preparation of customer reports, service agreements, and renewal documentation.
- Monitor service performance metrics and help identify opportunities for operational improvements.
- Support billing processes by verifying work order accuracy and completion.
- Collaborate with service managers, technicians, purchasing, and administration to ensure efficient service delivery.
- Maintain a professional and positive relationship with customers, suppliers, and team members.
Qualifications
- 2+ years of experience in a service coordination, dispatch, scheduling, or administrative role.
- Strong customer service and communication skills.
- Excellent organizational and time-management abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong attention to detail and problem-solving skills.
- Proficient in Microsoft Office Suite, including Outlook, Excel, and Word.
- Experience with service management, ERP, dispatch, or project management software is considered an asset.
- Experience in the elevator industry or other field service industries such as construction, mechanical, HVAC, or electrical services is preferred.
Preferred Qualifications
The following qualifications are considered assets but are not required:
- Project Management Professional (PMP) designation.
- Elevator Design and Modernization Fundamentals (EDM-F) certification.
- Qualified Elevator Inspector (QEI) certification.
- Experience coordinating elevator modernization, repair, maintenance, and construction projects.
- Familiarity with applicable elevator codes and standards, including ASME A17.1 / CSA B44.
- Experience working with field service technicians, subcontractors, and customer stakeholders in a technical service environment.
Skills and Competencies
- Customer-focused mindset.
- Strong coordination and scheduling abilities.
- Ability to work independently and as part of a team.
- Professional verbal and written communication skills.
- Adaptability and sound judgment.
- Strong administrative and data-entry accuracy.
- Ability to remain calm under pressure during emergency service situations.
- Strong problem-solving and organizational skills.
What We Offer
- Competitive compensation.
- Comprehensive benefits package.
- RRSP matching program.
- Ongoing training and professional development opportunities.
- Supportive team environment.
- Opportunities for career growth within a growing organization.
About March Elevator Limited
March Elevator Limited is an independent elevator contractor providing maintenance, repair, modernization, and installation services throughout the Greater Toronto Area. We are committed to delivering responsive service, technical expertise, and long-term value to our customers.
Apply Today
Interested candidates are invited to submit their resume and cover letter outlining their qualifications and experience.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Pay: $75,000.00-$86,700.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- RRSP match
Work Location: In person
