Position Summary
The Room Attendant is responsible for ensuring the cleanliness and overall appearance of guest rooms and public areas in accordance with Hilton brand standards. This role plays a key part in delivering exceptional guest experiences by maintaining a welcoming, clean, and safe environment. The ideal candidate will be detail-oriented, reliable, and committed to providing outstanding service.
Duties & Responsibilities
- Clean and service assigned guest rooms daily in accordance with departmental standards
- Maintain cleanliness and organization of service areas, hallways, and public spaces
- Strip and remake beds with fresh linens and ensure all room elements are properly arranged
- Clean, sanitize, and disinfect bathrooms, including toilets, showers, tubs, sinks, and floors
- Dust, wipe, vacuum, and mop all surfaces, furniture, and flooring
- Restock guest room amenities (e.g., linens, toiletries, coffee supplies)
- Inspect rooms for maintenance issues, missing items, or safety concerns and report promptly
- Ensure proper handling and documentation of lost and found items
- Respond to guest requests promptly, professionally, and courteously
- Ensure all guest rooms are secure after servicing
- Maintain cleanliness and organization of housekeeping carts and storage areas
- Participate in deep cleaning programs and special projects as assigned
- Follow all health & safety policies and procedures, including proper use of cleaning chemicals
- Attend team meetings and training sessions as required
Job Requirements
- Previous housekeeping or hotel experience is considered an asset
- Strong attention to detail and ability to work efficiently in a fast-paced environment
- Physical ability to perform repetitive tasks including lifting, bending, and standing for extended periods
- Excellent interpersonal and communication skills
- Ability to work independently and as part of a team
- Reliable, punctual, and committed to high standards of cleanliness and guest service
This is a physically demanding role requiring standing, walking, lifting, and repetitive movements. Must be available to work a variety of shifts, including weekends and holidays
At Hilton Toronto Markham Conference Centre & Spa, we are committed to fostering a positive and inclusive workplace where team members feel valued and supported. You will be part of a team dedicated to delivering exceptional guest experiences.
Hilton Toronto/Markham Suites is an Equal Opportunity Employer and values diversity in the workplace. As such, all applicants will receive consideration for employment without regard to race, color, national origin, gender, age, religion, disability, sexual orientation, or any other status or characteristics protected by the Human Rights Code.
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, and the Human Rights Code, Hilton Toronto/Markham Suites will provide accommodations to applicants with disabilities through the recruitment, selection and/or assessment process upon request. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require.
We would like to thank all applicants for their interest, however, only those who are legally eligible to work in Canada will be considered and only those selected for an interview will be contacted.
This job posting is for an active existing vacancy in the Housekeeping Department.
