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Added 1 day ago
MP
S12037 Manager, Maintenance
Mauser Packaging Solutions
Langley (District), BC · City of Langley, BC
- Full-time
Added 1 day ago
MP
S12037 Manager, Maintenance
Mauser Packaging Solutions
Langley (District), BC · Langley, BC
- Full-time
Added 1 day ago
MP
Production Assistant
Mauser Packaging Solutions
Springhill, NS
- Full-time
Added 1 day ago
MP
Production Assistant
Mauser Packaging Solutions
Springhill, NS
- Full-time
Added 4 days ago
MP
Procurement Coordinator
Mauser Packaging Solutions
Lloydminster, AB
- Full-time
Added 4 days ago
MP
Procurement Coordinator
Mauser Packaging Solutions
Lloydminster, AB
- Full-time
Added 8 days ago
MP
RH7447 - Prod Asst II
Mauser Packaging Solutions
BC · British Columbia, Canada
- Full-time
Added 8 days ago
MP
RH7447 - Prod Asst II
Mauser Packaging Solutions
BC · BC, Canada
- Full-time
Added 17 days ago
MP
Customer Service Representative - 18 month contract
Mauser Packaging Solutions
Oakville, ON
- Full-time
Added 17 days ago
MP
Customer Service Representative - 18 month contract
Mauser Packaging Solutions
Oakville, ON
- Full-time
Added 22 days ago
Plastics Labourer
Mauser Packaging Solutions
Lloydminster, AB
Added 26 days ago
MP
Maintenance Mechanic - 10 Hour
Mauser Packaging Solutions
Langley (District), BC · City of Langley, BC
- Full-time
Added 26 days ago
MP
Maintenance Mechanic - 10 Hour
Mauser Packaging Solutions
Langley (District), BC · Langley, BC
- Full-time
Added 1 month ago
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Production Assistant - Seasonal
Mauser Packaging Solutions
Springhill, NS
- Full-time
Added 1 month ago
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Production Assistant - Seasonal
Mauser Packaging Solutions
Springhill, NS
- Full-time
Added 1 month ago
MP
Customer Service Representative
Mauser Packaging Solutions
Oakville, ON
- Full-time
Added 1 month ago
MP
Customer Service Representative
Mauser Packaging Solutions
Oakville, ON
- Full-time
Added 1 month ago
MP
Sales Director - Canada
Mauser Packaging Solutions
Brampton, ON
- Full-time
Added 1 month ago
MP
Plant Supervisor
Mauser Packaging Solutions
Winnipeg, MB
- Full-time
Added 1 month ago
MP
Financial Analyst
Mauser Packaging Solutions
Brampton, ON
- Full-time
Added 1 month ago
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Manutentionnaire d’entrepôt/Warehouse Labourer
Mauser Packaging Solutions
Montreal, QC
- Full-time
Added 1 month ago
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Operations Supervisor
Mauser Packaging Solutions
Brampton, ON
- Full-time
Added 1 month ago
MP
Material Handler - Mezzanine (12 Hour)
Mauser Packaging Solutions
Langley (District), BC · Langley, BC
- Full-time
Added 1 month ago
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Senior Tax Manager
Mauser Packaging Solutions
Oakville, ON
- Full-time
Added 1 month ago
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Production Labourer
Mauser Packaging Solutions
Winnipeg, MB
- Full-time

Mauser Packaging Solutions

Customer Service Representative

Oakville, ON, Canada

Full-time

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Job details

Job type: Full-time
Experience: 1-3 years of customer service experience required
Posting language: English
Posted: Sep 17, 2026

Original job description

Responsibilities

JOB DESCRIPTION

Establish relationships with customers by communicating and resolving issues.
Responsible for order entry and/or maintenance for assigned accounts.
Review plant delivery schedules versus requested dates and resolves any conflicts. Tracks and communicates any changes and potential service issues to the customer.
Communicate order confirmations, changes and cancellations to both customers and internal BWAY team members.
Inform sales and operations of any unresolved service issues; Recommends corrective action to customer issues as necessary.
Reviews orders after shipment for billing accuracy and any quantity item errors.
Manages the issuing of credits, return authorizations and pallet returns.
Reviews inventory usage on stocked items, identifies and communicates items that have not tracked to plan.
Ensures that any customer complaints have been resolved in a satisfactory manner obtaining guidance/approval from supervisor when necessary.
Communicates with Planners, Sales Representatives, Pricing team and Plant Management as needed.
Prepares necessary reports for Plant Management and customers such as inventory and open order reports and tracks shipments associated with invoices
Processes plant claims which include any deductions for shortages, quality issues and any miscellaneous items.
Files any customer paperwork such as shipping documentation or customer orders in a timely fashion.
Performs other duties as assigned.

Requirements

Associate or Bachelor’s degree preferred but not required
Manufacturing experience is strongly preferred
1-3 years of customer service experience required
Microsoft Office Suite – basic to above-average computer skills including Excel
CRM experience preferred
Ability to perform basic quantitative skills required,
Ability to work with all areas of the business including plant and sales personnel.
Professional verbal and written communication
Strong customer service advocacy and problem-solving skills

About Us

Do you want to work with people who are dedicated to innovation and making the world a better place? Do you want to build a career with a company that provides opportunities for growth and development?

Mauser Packaging Solutions is that company.

Our mission is to help our customers achieve better sustainability with their packaging. And we do that by giving our people the opportunity to do important work, solve interesting problems and be part of a diverse, forward-looking team.

At Mauser Packaging Solutions, you can be proud to work for a company that’s always striving to innovate and serve customers better - and help them be better stewards of the environment.

Whether you’re a seasoned professional - or just beginning your career - there’s a place where you can help make a difference at Mauser Packaging Solutions. Join us!

Mauser Packaging Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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More about this job

Responsibilities

The role involves managing customer relationships, processing orders, and resolving service issues while coordinating with internal teams like sales and operations. Additionally, the representative is responsible for inventory tracking, billing accuracy, and preparing reports for management.

Requirements

Candidates should have 1-3 years of customer service experience, with manufacturing industry experience being strongly preferred. Proficiency in Microsoft Office, particularly Excel, and basic quantitative skills are required, while an Associate or Bachelor's degree is preferred.

Skills

Customer Service
Order Entry
Inventory Management
Problem Solving
Microsoft Office Suite
Excel
CRM
Communication
Quantitative Skills
Billing Accuracy
Reporting
Data Entry

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Order Entry
Manufacturing
Inventory Management
Microsoft Office
Excel
CRM
Billing
Reporting
Plant Management
Logistics
Packaging
Sustainability
Data Analysis
Problem Solving
Communication

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