Role Summary:
The Technology & Administrative Support role combines general office management and clerical duties with first-line information technology and system coordination. They keep office workflows running smoothly and act as the bridge between non-technical staff and MBRP’s IT department; handling day-to-day administrative tasks, managing software and hardware inventories, providing basic helpdesk support, and managing cybersecurity updates, documentation and validation. Over time, this role may grow to take on IT Systems & ERP Support responsibilities.
Job Specific Duties:
- Act as the primary point of contact for employee, client and vendor inquiries via phone, email and helpdesk tickets
- Manage department calendars, schedule meetings, take minutes, and coordinate travel or event arrangements
- Maintain physical and digital filing systems, update organizational directories, and draft memos, reports and standard operating procedures (SOPs)
- Assist with purchase requisitions, track department invoices and accounts, reconcile statements, and monitor office and technology inventory and supplies
- Help employees troubleshoot basic hardware, software, printer and network/Wi-Fi issues
- Log, track and route incoming IT service requests, and escalate complex issues or system outages to the IT Systems Manager/ERP Specialist or external vendors
- Set up, configure and issue laptops, phones and peripherals for new hires, and track asset lifecycle and disposal
- Update company mailing lists, assist with basic user account and permission administration, and reinforce MBRP security policies
- Manage cybersecurity updates, including tracking, documenting and validating security patches and controls
- Support various departments based on needs for special projects as required
Responsibilities:
- Work in compliance with the provisions of the Occupational Health & Safety Act and regulations
- Use or wear the equipment, protective devices or clothing that MBRP requires to be used or worn
- Report to your Supervisor the absence or defect in any equipment or protective device of which you are aware, and which may endanger yourself or another worker
- Report to your Supervisor any contravention of the Occupational Health & Safety Act and regulations or the existence of any hazard you observe
- Comply with MBRP Policies and Procedures that apply
- Report to IT Systems Manager/ERP Specialist
Experience and Skills:
- College diploma in Office Administration, Information Technology or a related field, or equivalent experience
- Have 1-3 years experience in an administrative, office coordination or IT helpdesk role
- Comfortable troubleshooting common hardware, software, printer and network issues
- Proficient in MS Office / Microsoft 365 (Outlook, Teams, Word, Excel)
- Experience with helpdesk/ticketing systems and basic user account administration is an asset
- Awareness of cybersecurity best practices (phishing, password management, multi-factor authentication)
- Organized, detail-oriented and self-motivated, able to manage multiple priorities
- Clear communicator who can explain technical issues to non-technical staff
- Eager to learn and grow into ERP and business systems support
- CompTIA A+ or similar certification is an asset
- Experience using AI tools such as Claude, CoPilot, etc.
Physical Demands:
- Primarily office setting, with regular visits to warehouse and production areas
- Occasional lifting and moving of computer equipment and peripherals
- Constant communication with employees, vendors and IT partners
Work Schedule: Monday to Friday, 8:00 a.m. to 4:30 p.m.
