Role Summary
The Manager, MBA & SOAD Applications is responsible for the strategic leadership, governance, operational excellence, and continuous improvement of McKesson's MBA and SOAD application portfolio supporting pharmaceutical distribution operations. This role provides end-to-end accountability for application strategy, portfolio management, operational stability, compliance, manufacturer onboarding, modernization initiatives, vendor management, financial stewardship, and service delivery outcomes. The incumbent collaborates closely with business leaders, IT teams, vendors, and external partners to ensure applications remain secure, compliant, scalable, and aligned with evolving business objectives.
The role requires demonstrated leadership in Project Portfolio Oversight & Accountability, Strategic Leadership & Execution, Vendor, Financial & Capacity Management, Stakeholder Influence & Executive Communication, and People Leadership & Organizational Development. This position drives operational performance, regulatory compliance, backlog governance, and technology transformation initiatives while fostering a high-performing team culture built on accountability, continuous improvement, innovation, and McKesson's iCare and ILead principles.
Key Responsibilities
- Oversee the MBA and SOAD application landscape, including IBM iSeries systems and custom-developed solutions.
- Ensure platform stability, performance, and alignment with pharmaceutical distribution business needs.
- Participate in modernization initiatives and coordinate with infrastructure and development teams for system enhancements.
- Own the IT execution of new manufacturer onboarding into MBA and SOAD, coordinating business requirements, EDI/integration readiness, testing, cutover support, and cross-functional alignment with Distribution Centers, QA, Finance, Supply Chain, and external partners.
- Maintain and prioritize the product change backlog for MBA, SOAD, and related applications.
- Lead and ensure adherence to IT General Controls (ITGC) across the MBA and SOAD landscape.
- Maintain SOX (Sarbanes-Oxley) compliance by enforcing change management, access control, and data integrity standards.
- Lead operational accountability, including iSeries operations, custom applications, production stability, system health, P1/P2 incident leadership, P3/P4 oversight, root-cause resolution, and follow-through on corrective actions.
- Drive vulnerability management.
- Govern MBA access management activities, including SailPoint role-based access, UAR readiness, restricted menu-option governance, access control evidence, segregation of duties, and audit remediation.
General Responsibilities
- Collaborate with stakeholders to define business outcomes and ensure applications align with organizational goals.
- Manage a team of IT professionals and operational partners.
- Develop and execute application strategy and roadmap, incorporating feedback from business, IT, and vendors.
- Govern application lifecycle activities including release planning, backlog management, and technical debt reduction.
- Define and track key performance indicators (KPIs) and service level goals to measure application value and performance.
- Ensure applications meet security, compliance, and risk mitigation standards.
- Manage the application budget, monitor ROI, and work to reduce Total Cost of Ownership (TCO).
- Gather and analyze user feedback and application data to drive continuous improvement and maximize application value.
- Resolve incidents, problems, and roadblocks impacting application performance and service delivery.
- Partner with vendors and internal teams to optimize application support, performance, and achievement of contractual obligations.
- Provide transparency on application costs and contribute to budget allocation decisions.
- Communicate application goals, progress, and priorities to stakeholders, building support and alignment.
- Apply change management principles to manage and execute application strategy effectively.
- Ensure application lifecycle management, including technical debt reduction and alignment with architectural standards.
- Own capacity planning and backlog governance for MBA and SOAD, balancing incidents, enhancements, onboarding, compliance, technical debt, vulnerabilities, patching, and project commitments.
- Demonstrate and promote McKesson's iCare and ILead principles through coaching, employee development, inclusion, accountability, stakeholder partnership, continuous improvement, and leadership role modelling.
Required Qualifications
- Experience in shaping application strategy based on business priorities and service management principles.
- Demonstrated project management and project leadership experience.
- Experience with systems implementation, workflow processes, and support of applications.
- Experience working with incident, problem, and change management processes and tools.
- Demonstrated ability to partner and collaborate across teams/organizations to optimize outcomes.
- Ability to work across multiple groups within IT to ensure end-to-end performance.
- Ability to manage multiple projects and coordinate team activities.
- Deep knowledge of change management practices, methods, and techniques to adapt, drive and implement change.
- Proficiency in core competencies for Service Management such as collaboration and partnership, stakeholder management, planning and prioritization, outcome driven orientation, problem solving, and communication.
- Competent in customer relationship management, reporting, and service management skills.
- Demonstrated application of change management, design thinking, and continuous improvement techniques to drive adoption and transformation.
Working Conditions
- Flex & Connect work model with a requirement to be in the office two (2) days per week.
