Hi, I’m Nick, cofounder and Chief Product Officer at MedMe Health. At MedMe, we are passionate about empowering pharmacists across North America to provide services beyond prescribing for patients in the community. Our mission is to build an all-in-one cloud-based platform that empowers pharmacists to schedule, document, manage and get paid for clinical services at scale. We help pharmacies transform into community health hubs.
We are building software for an industry that has relied on pen and paper throughout its history. This is why crafting, building, and constantly improving the end-to-end customer experience is essential. It’s crucial that we listen deeply to the diverse needs of our pharmacies which could be located anywhere from dense urban jungles to small remote communities. We design and build for their needs to ultimately provide more proactive and sustainable care for the patients in their communities.
MedMe has the two largest pharmacy chains in Canada as clients; we are servicing over 3500 pharmacies, and we've powered over 20 million patient services. We played a critical role across the country throughout the pandemic in getting the larger population vaccinated. MedMe’s ultimate vision is to transform pharmacies from today’s dispensing locations to tomorrow’s health hubs.
MedMe has raised over $3.7M USD including from M12 (Microsoft’s Venture Fund), MaRS IAF, and Y-Combinator.
Our culture is defined by our core values - RICE: Rigorous, Impactful, Caring, and Elegant. We encourage curiosity and autonomy, focus on transformative impact in healthcare, champion open communication and collaboration, and strive for excellence through simplicity.
Join our supportive and empowering team in our mission to reshape healthcare through innovation and creativity.
We are an equal opportunity employer, welcoming applicants from diverse backgrounds to apply.
The Opportunity
You'll be working directly with Ramin (Director of Product) and Elijah (Senior Product Designer) collaborating with our wider product development teams (including other product managers and engineers).
We have broken down the responsibilities into 3 different viewpoints:
0 ft - Execution/Individual Contributor-based work (70%)
- Translate complex product requirements into easy-to-use designs for our end-users, ensuring our software is user-friendly and adheres to high quality and accessibility standards.
- Design and prototype user interfaces, user workflows, sitemaps, personas, interaction models, and visual design elements for web across all devices/browsers for pharmacy users and patients
- Work closely with engineers and product managers to oversee the development, testing, and implementation of your design ideas.
- Apply and contribute to our design system, ensuring a consistent user experience across all products. This includes evolving design system patterns for AI-backed features.
- Be the voice of the user - conduct user research, data-informed analysis, and stakeholder interviews to fully understand customer needs, pains, and behaviours to continually optimize for an improved user experience. Leverage AI-assisted research synthesis tools to accelerate insight generation while maintaining rigorous, human-centred interpretation
- Conduct regular design reviews and iterate on feedback from team members and users.
- Stay abreast of the latest design trends, competitor UI designs, and product enhancements to ensure our product maintains its edge.
- Design AI-powered interfaces with a strong emphasis on trust, transparency and explainability. Ensure that customers understand what the system is doing, why, and when their expert clinical judgement should take over.
10,000 ft - Design culture (25%)
- Help foster an atmosphere of creativity and innovation across teams/departments. This includes championing responsible, thoughtful use of AI tools in the design process
- Facilitate collaboration between the design team and other departments (such as product management, engineering, and marketing) to ensure a holistic product development process such as design reviews, design hand-offs, etc.
30,000 ft - Design strategy (5%)
- Influence product strategy by bringing user-focused design considerations to the table, collaborating with the voice of the customer program and help promote a design-centric culture within the company.
What you bring to the table
You will thrive at MedMe if you:
- Are extremely organized, can juggle multiple projects at the same time, but can go deep on a single project if necessary
- Have a successful track record of generating design ideas required to solve problems, and taking ownership of the design process, including research, testing, cross-functional communication, copywriting and visual design. Please include a link to your portfolio in your application.
- Bonus points if your portfolio includes examples of AI-powered product design, conversational interfaces, or work where you navigated the UX challenges of trust, transparency, or uncertainty in system-generated outputs.
- Love to have ownership of the end-to-end product design process and work independently on a small team where you will have a lot of impact.
- Have experience working closely with a development team using agile practices to produce real-world products as you would be doing at MedMe
- Have experience with tools like Figma, Figma Make, and Figma AI to produce low/high-fidelity mock-ups, and are comfortable using AI tools (e.g. ChatGPT, Claude, Gemini, or similar) to accelerate ideation, research synthesis, copy drafting, and visual concept generation as part of your design workflow.
- Are comfortable with prompt-driven design workflows - whether writing structured prompts in Figma AI to generate layout concepts, using generative tools for rapid visual exploration, or crafting prompts as design specifications for AI-powered product features.
- Are passionate about design excellence and familiar with latest UI components/trends, yet flexible enough to modify designs based on timelines/complexity
- Are interested in or have experience working for a healthcare startup where security, reliability, and ease-of-use is the highest priority
- Have communication and team working skills- you enjoy suggesting ideas, collaborating internally and externally, providing and receiving feedback, and supporting teammates
- And last but certainly not least - you have a sizeable appetite for learning and self-development, even if you don't have all of the above requirements, MedMe is a place where you can learn and grow.
Nice to have
- Experience designing for AI-powered workflows, recommendation surfaces, or clinical decision support tools
- Familiarity with conversational UI or chat-based interface design
- Exposure to agentic product features (multi-step automated tasks, approval flows, human-in-the-loop checkpoints)
- Awareness of AI ethics frameworks, particularly in regulated industries (healthcare, finance, legal)
Annual Salary ranges from $100,000- $130,000 CAD + stock options
Perks at MedMe
- Flexible health benefit plan
- Full dental, vision, physical & mental health plus health spending account
- Performance development support (yearly budget for courses & conferences)
- Work remotely with flexible hours, we have an international team that spans the globe.
Location
We are fully remote across Canada and have the option to be hybrid for people based in the Greater Toronto Area by going to our office located near Adelaide and Spadina in Toronto
MedMe is a proud equal opportunity workplace that is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We’re looking for motivated and compassionate people who can execute from the ground up and support the work that MedMe believes in.
MedMe is committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.
