Job description
The candidate we're seeking is best described as someone who has the following characteristics:
- Professional, presentable and confident
- Highly organized yet able to adapt to changing needs
- Excellent communicator on both a technical and professional level
- Works well in a team and independently
- Possesses strong customer service abilities
- Trustworthy
- Physical condition that will allow for moving of benches and other equipment up and down stairs, into cars as well as unpacking and set up
Desired Experience and Qualifications:
- At least 2 years experience in a piano technician/tuner role
- Driver's license and own car required
- Registered Piano Technician Certification (RPT) or Skilled Trade Certificate preferred
Accountabilities:
- Follow a tuning and service schedule that is prepared by the service department
- Offer standard tunings, pitch raises, voicing, regulation
- Repair or replace parts such as broken strings, hammers, action parts, tuning pins, and pedal mechanisms
- Offer a quality customer service experience and maintaining a standard of excellence
- Manage customer expectations to efficiently retain customers
- Have a deep understanding of the product offering and how it is positioned in the marketplace
- Participate in paid training programs to improve personal skills
- Perform related job duties as required
NOTE: The above job description does not include all of the duties that a piano technician will be asked to perform while on the job. A piano technician will also be asked to perform other duties and handle other responsibilities. In addition, a portion of the all of the above job description may be changed or revised from time to time.
Salary Expectations & Benefits:
Salary range is $65,000 - $80,000.
Merriam Music full-time employees enjoy membership in a co-op benefits package, which offers coverages for dental, medical, and other various benefits.
Schedule and location:
The schedule includes 75% travelling to and working out of client homes and 25% tuning on-site at one of our three locations in Oakville, Vaughan and Toronto. Saturdays are required.
