Product Specialist in Research & Development
Office Location in West Kelowna, BC. Preference given to Hybrid capable candidates
WEBSITE: microsurvey.com
Guided by Hexagon’s vision, mission, and core values statements, the role is responsible for ensuring MicroSurvey is delivering quality products and services to the market through product testing, automation of processes, and providing product support both internally and externally with an elevated level of technical aptitude.
This Product Specialist role reports to the Product Management, Support, and QA Lead and will work closely with the technical support, development, and product marketing departments. The Product Specialist’s time should be focused on QA responsibilities with flexibility for tech support duties as needed, but this will vary based on continually evolving company, department, and team priorities.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Quality Assurance
- Identify and diagnose defects; document issues using the internal bug/feature tracking system.
- Troubleshoot and resolve product issues to ensure customer satisfaction and retention by delivering high quality products to the market.
- Perform various types of testing, including: Field software Testing with land surveying equipment in both indoor and outdoor settings:
- Build and maintain a library of automated test scripts to continuously improve and automate QA processes.
- Identify and elevate work-stoppage issues for customers using appropriate escalation reporting channels.
- Learn and continuously build product knowledge.
- Incorporate customer feedback into product requirement documentation.
Technical Support
- Support inquiries professionally and in a sensitive manner.
- Resolve highly technical issues for customers and deliver solutions and workarounds.
- Remotely access customer computers to deliver hands-on solutions as required.
EDUCATION and/or EXPERIENCE
- Undergraduate degree or diploma in surveying, geomatics, engineering, computer science or related discipline.
- 5+ years of work experience in a technical role.
SKILLS, KNOWLEDGE and ABILITIES:
One or more of the following skills:
- Experience developing automated tests (TestComplete).
- Experience working with CAD programs (MicroSurvey CAD, AutoCAD, BricsCAD, IntelliCAD).
- Field surveying experience.
- Strong proficiency in both written and verbal English communication.
- Ability to manage time-sensitive projects.
BENEFITS
MicroSurvey Software offers a competitive salary and benefits package. MicroSurvey’s headquarters is in the beautiful Okanagan Valley in Kelowna, BC, Canada. We offer flexible work arrangements that include working in our office or remotely from your home. MicroSurvey is part of the Hexagon group of companies.
At Leica Geosystems, we are proud to be an employment-equity employer, and we strive to form teams that reflect the diversity of Canadian society. We aim to remove barriers to employment accessibility and aspire to provide an inclusive and equitable work environment where everyone is valued, regardless of their identity or differences, to enable them to reach their full potential.
At Hexagon, we believe that diversity of thought, background, and experience makes us stronger. Our people’s passion, creativity, and dedication drive our success, and we strive to be the place where talented individuals want to grow and do their best work. At Hexagon Geosystems, our energy and engagement are reflected in our commitment to innovation, integrity, and excellence. Here, you will find opportunities to develop professionally, take on new challenges, and be part of a collaborative culture that values both independent thinking and teamwork.
