Inside Sales Support – Automotive & Truck Industry
Position: Inside Sales Support
Location: Mid-West Supply Co. Inc.
Job Type: Full-time
About Us:
We are a family-owned supplier of consumable shop supplies for the automotive and truck industries, built on a strong team-first culture and a commitment to exceptional customer service. Our success is driven by collaboration, a readiness to support each other, and going the extra mile to ensure our customers have the products they need. We also believe in continuous learning and provide training to help employees achieve both their personal and professional goals.
Key Responsibilities:
- Assist customers with product inquiries, pricing, and order processing, always delivering top-tier service.
- Build and maintain trust-based relationships with repair shops, dealerships, and fleet service providers.
- Provide personalized recommendations to help customers find the best solutions for their needs.
- Process orders accurately and efficiently, coordinating with warehouse and logistics teams for seamless delivery.
- Maintain detailed customer records in CRM systems, ensuring proactive follow-ups and ongoing support.
- Serve as a key point of contact, addressing concerns and finding solutions with a customer-first mindset.
- Support outside sales representatives with quotes, follow-ups, and customer communication.
- Contribute to marketing efforts, including promotions, social media updates, website updates, and email campaigns.
- Utilize Microsoft Word and Excel for documentation, reporting, and organization.
- Use Canva to assist with promotional content, social media graphics, and marketing materials.
- Have a basic understanding of website updates to maintain product listings and company information.
- Work closely with team members to ensure a smooth collaborative workflow, always ready to jump in and help where needed.
Qualifications & Skills:
- Experience in inside sales, customer service, or a related field preferred.
- Strong communication and relationship-building skills.
- Team-oriented mindset - ready to support colleagues and contribute to a positive work environment.
- Ability to multitask and provide thoughtful, solutions-oriented support.
- Proficiency in Microsoft Word, Excel, Canva, and basic website knowledge is helpful but not required.
- A proactive, customer-first mindset that aligns with our values.
- Industry knowledge is helpful but not required - we value a willingness to learn and commitment to great service.
Growth & Development:
- Training is provided and encouraged to support both personal and career growth.
- Opportunities for skill development in sales, customer service, marketing tools, and industry knowledge.
- A supportive environment where employees are empowered to learn and grow together.
Benefits:
- Company-paid medical plan to support employee health and well-being.
- Competitive salary and additional benefits.
- Recognition for going the extra mile in customer service and teamwork.
Why Join Us?
- Be part of a family-oriented, team-driven workplace.
- Work in an environment where supporting each other is valued and rewarded.
- Opportunity to advance in a thriving business.
