Working Title: Office and Technology Support Coordinator
Job Class: Office and Administrative Specialist, Senior
Agency: Human Services Dept
- Job ID: 97006
- Location: St. Paul
- Telework Eligible: Yes
- Full/Part Time: Full-Time
- Regular/Temporary: Unlimited
- Who May Apply: Open to all qualified job seekers
- Date Posted: 09/15/2026
- Closing Date: 09/21/2026
- Hiring Agency/Seniority Unit: Human Services Dept / DHS Central Office AFSCME
- Division/Unit: DHS-Central Office / BHDH ADAD Leg/Communications
- Work Shift/Work Hours: Day Shift / 8:00am to 4:30pm
- Days of Work: Monday - Friday
- Travel Required: No
- Salary Range: $22.62 - $30.62 / hourly; $47,230 - $63,934 / annually
- Classified Status: Classified
- Bargaining Unit/Union: 206 - Clerical/AFSCME
- Work Area: (K)
- FLSA Status: Nonexempt
- Designated in Connect 700 Program for Applicants with Disabilities: Yes
The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify.
The work you'll do is more than just a job.
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
This position is eligible for telework for applicants who reside in Minnesota or in a bordering state, with supervisory approval and satisfactory performance. If you live in a state bordering Minnesota, you must live within 50 miles or less from the primary work location to be eligible for telework.
Flexible work hours may be permitted with supervisor approval.
This position serves as the Office & Technology Support Coordinator for the Behavioral Health Administration (BHA), providing integrated administrative and technology support services that keep daily operations running smoothly for the entire administration. The coordinator delivers administrative assistance across all levels of the administration - staff, program teams and leadership - while also leading first-level IT and telecommunications support as the administration’s liaison with Minnesota IT Services (MNIT). The position maintains organizational and information systems, coordinates scheduling and meeting logistics, manages office supplies and equipment, supports videoconferencing and web-based events, maintains Learning Management System (LMS) data, and equips new and current staff with the technology and administrative resources they need. The Office & Technology Support Coordinator seeks and receives guidance and direction from the administration’s Communications and External Relations Team supervisor while working collaboratively with all team members to support the BHA’s mission and objectives and create an efficient, well-functioning workplace for everyone.
Some Responsibilities Include But Are Not Limited To
- Provide comprehensive administrative support and coordinate general office functions across the Behavioral Health Administration.
- Technical Services Liaison (TSL) Lead first-level IT and telecommunications support within the Behavioral Health Administration and serve as the liaison with Minnesota IT Services (MNIT).
- Develop and manage administrative information systems and provide videoconference and webinar support for efficient organizational communication.
- Support and assist with managing division training using DHS Learning Management System(s) and other resources and tools.
- General administrative duties as assigned or as back-up.
Minimum Qualifications
To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.
Experience performing administrative tasks for office program management work that demonstrate the following:
- Communication Skills sufficient to support verbal and written communication skills for clear interactions with staff, executives and visitors.
- Data Entry Performance sufficient to support technical proficiency with Microsoft Access, PowerPoint, Word, Excel, Outlook, SharePoint, Visio, Acrobat, database design and reporting tools and learning management system software applications.
- Customer Service Skills sufficient to provide high-level administrative support and coordinate general office functions for the administration, including calendar management, meeting organization and creating and facilitating business communications.
- Database, Documents and Records Management skills sufficient to the creating, storing, maintaining and troubleshooting of database issues and access with IT, generating custom reports and storing and adhering to retention policies.
- Computerized Inventory Control Systems skills sufficient to inventory and maintain office supplies and access the impact of computer and telecommunication problems. Experience with enterprise IT and telecommunications support, including PC hardware troubleshooting, software support and deployment, and IT activities that impact business operations.
- Development of Administrative and Programmatic Procedures related to administrative office management that includes, but is not limited to, handling of incoming mail, updating and maintaining organization charts and managing contact resources and internal phone listings.
- English Language Skills sufficient to having thorough knowledge of the rules of standard English grammar and usage.
- Leadwork Skills to plan and coordinate projects regarding administrative and program problems and issues by researching, developing and recommending courses of action. Serve as a Technical Service Liaison (TSL), providing first-level technical support and telecommunications support, including PC hardware troubleshooting, software support and deployment, and IT activities that impact business operations and escalating complex issues to IT.
- Word Processing skills sufficient to create, edit and manage documents.
Preferred Qualifications
- Variety of experiences working effectively with others from different backgrounds and cultures.
- Two (2) years of providing administrative experience at the organizational level.
- Broad-based understanding of how state agencies function to provide fully informed support and administrative functions.
- Knowledge of WC3 and ADA accessibility standards.
- Knowledge of computer hardware and software functionality.
- Ability to organize workload based on prioritization of work assigned.
- Ability to work independently and on a team, use sound judgment to make decisions and research and resolve problems.
- Advanced-level skills using Microsoft Office Suite, SharePoint, PowerPoint, Adobe Pro and video conferencing programs.
Additional Requirements
- Minnesota Department of Human Services (DHS) criminal background check will be conducted on all finalists for this position. Finalists must pass the DHS background check.
- Employee reference checks will be conducted on all finalists. This may include a review of documentation related to job performance. It also includes contact with the applicant's former employer(s).
How To Apply
Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email
[email protected]. For additional information about the application process, go to http://www.mn.gov/careers.
Contact
If you have questions about this position, contact Menia Buckner at
[email protected].
To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID# 97006, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Dennis Stevenson at
[email protected].
If you are an individual with a disability and need an ADA accommodation for an interview, you may contact the Department of Human Services’ ADA Coordinator at 651-431-4945 or DEPARTMENT OF HUMAN
[email protected] for assistance.
About Human Services Dept
WE MAKE A DIFFERENCE! The Minnesota Department of Human Services impacts the lives of 1.7 million people every year, helping them meet their basic needs so they can achieve their highest potential.
Working together to improve the state we love.
What do Minnesota's State employees have in common?
- A sense of purpose in their work
- Connection with their coworkers and communities
- Opportunities for personal and professional growth
Benefits
As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.
Your Benefits May Include
- Paid vacation and sick leave
- 12 paid holidays each year
- Low-cost medical, dental, vision, and prescription drug plans
- Fertility care, including IVF
- Diabetes care
- Dental and orthodontic care for adults and children
- 6 weeks paid leave for parents of newborn or newly adopted children
- Pension plan that provides income when you retire (after working at least three years)
- Employer paid life insurance to provide support for your family in the event of death
- Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
- Tax-free expense accounts for health, dental, and dependent care
- Resources that provide support and promote physical, emotional, social, and financial well-being
Support To Help You Reach Your Career Goals
- Training, classes, and professional development
- Tuition reimbursement
- Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)
Employee Assistance Program (EAP) For Work/life Support
- A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
- Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
- Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care
Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.
EQUAL OPPORTUNITY EMPLOYERS
Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.
Applicants With Disabilities
Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email
[email protected] and let us know the support you need.
