Join One of the UK's Leading Amazon Consultancies
MinsterFB helps household brands including Cadbury, Yorkshire Tea, Grenade, Bisto and McVitie's grow on the world's largest marketplace.
We're looking for a commercially minded Amazon Account Specialist to join our growing team in Toronto, Canada. Reporting into our North America Client Lead, you'll support the delivery of commercial growth and operational excellence for a portfolio of well-known consumer brands on Amazon. This is an exciting opportunity for someone who enjoys working with data, solving commercial challenges, supporting client growth, and building expertise in Amazon Vendor Central and Seller Central.
Working alongside our Account Managers, you'll play a vital role in driving client performance through analysis, operational excellence, communication, and commercial support.
If you're detail-oriented, proactive, and excited by the fast-paced world of e-commerce, we'd love to hear from you.
What You'll Do
As an Amazon Account Specialist, reporting into our North America Client Lead, you'll work closely with Account Managers and cross-functional teams to deliver outstanding service and commercial results for a portfolio of brands.
Your responsibilities will include:
- Supporting Account Managers with day-to-day client communications and follow-up actions
- Acting as a key contact point between clients and internal functional teams
- Maintaining action trackers and ensuring client requests are completed accurately and on time
- Supporting the preparation of monthly reviews, Building Blocks decks, and client reporting
- Ensuring all presentations are fully annotated and actions are accurately recorded
- Monitoring Amazon performance metrics including sales, profitability, Buy Box ownership, chargebacks, shortages, and availability
- Supporting promotional planning, forecasting, inventory management, and vendor-initiated orders (BTR)
- Assisting with new product launches and ensuring accurate product setup within Amazon systems
- Managing and maintaining critical account data including promotions, product segmentation, purchase orders, and reporting dashboards
- Supporting account health by identifying and escalating operational issues
- Working closely with Advertising, Data, Catalogue and Operations teams to deliver client success
Developing an understanding of Amazon programmes including:
- Climate Pledge Friendly
- A+ Content
- Brand Stores
- Brand Story
- Merchandising
- Vendor Initiated Orders (BTR)
- Producing analysis and insights on Amazon developments and presenting key updates to the wider commercial team
- Contributing to continuous improvement initiatives across commercial processes
- Supporting the creation and maintenance of knowledge management content and commercial best practices
What Success Looks Like
You will be measured against a range of commercial and operational KPIs, including:
- Growth in shipped COGS (Cost of Goods Sold)
- Improvement in profitability metrics including Net PPM
- Reduction in chargebacks, shortages and Buy Box suppressions
- Strong inventory health and effective BTR management
- Accuracy and timeliness of client communications and reporting
- Positive client feedback and relationship quality
- Effective communication and collaboration across departments
- High standards of data integrity and account administration
What We're Looking For
Essential
- Strong analytical and numerical skills
- Excellent written and verbal communication skills
- Strong attention to detail and organisational ability
- Experience in account support, e-commerce, retail, customer success or client-facing roles
- Comfortable working with large datasets and reporting tools
- Good working knowledge of Excel or Google Sheets
- Ability to manage multiple priorities in a fast-paced environment
- Proactive, solutions-focused mindset
- Strong time management skills and ability to work independently
Desirable
- Experience with Amazon Vendor Central or Seller Central
- Experience within e-commerce, marketplace management, digital marketing or retail
- Experience analysing commercial or performance data
- Experience presenting findings and recommendations internally or externally
- Degree or diploma in Business, Economics, Marketing, Mathematics, Commerce or a related discipline
- Familiarity with Amazon retail concepts such as Buy Box, cataloguing, promotions, inventory management or advertising
You'll Thrive Here If You
- Enjoy using data to solve commercial challenges
- Are naturally curious and enjoy learning new things
- Take ownership of your work and follow through on commitments
- Are highly organised and process-driven
- Like finding ways to improve efficiency and effectiveness
- Enjoy collaborating in a supportive team environment
- Can confidently communicate with both clients and colleagues
- Are comfortable balancing detail-oriented work with commercial thinking
Our Values & Expectations
Successful team members consistently:
- Share information openly and honestly with clients and colleagues
- Seek more effective and efficient ways of working
- Ask questions, investigate issues and pursue solutions proactively
- Support colleagues during busy periods and absences
- Demonstrate accountability and ownership
- Give and receive feedback with radical candor
- Maintain a high standard of professionalism and client service
What We Offer
- Competitive salary based on experience
- Comprehensive health and benefits package
- Hybrid working model
- Ongoing training and professional development
- Exposure to some of Amazon's most recognisable consumer brands
- Career progression opportunities within a growing international business
- Regular team events and company initiatives
- Employee Assistance Programme and wellbeing support
- A supportive, purpose-driven culture as a Certified B Corporation
Location & Flexibility
- Based in Toronto, Ontario
- Hybrid working arrangement
- Candidates must be eligible to work in Canada
About MinsterFB
MinsterFB helps brands win on Amazon through strategic account management, marketplace growth, advertising, catalogue optimisation, operational issue resolution and training.
We're proud to be a Certified B Corporation, committed to balancing purpose and profit while helping brands succeed on the world's largest marketplace.
How to Apply
Please submit your CV along with a brief cover note outlining why you're interested in joining MinsterFB and how your experience aligns with the role.
We welcome applications from candidates who are excited to build a career in Amazon, e-commerce and digital commerce, even if they don't meet every requirement listed above
