Company Description
MJR is a progressive, Canadian-owned full-service collection and Business Process Outsourcing company known for professionalism and strong performance results. As a top-performing national supplier, MJR serves a distinguished roster of Canadian credit granters and continues to experience steady growth. The organization’s success is driven by a commitment to client satisfaction, commercial flexibility, and investment in leading-edge technology. MJR emphasizes positive communication with clients and its Management Team to develop effective, adaptable, and efficient collection strategies. Ongoing monitoring of strategies, resources, and performance, combined with consistent client feedback, supports a high level of service and results.
Role Description
The Recovery Agent is a full-time, on-site role based in Mississauga, ON, focused on managing and resolving outstanding accounts. In this position, the Recovery Agent will contact customers by phone and other approved channels to discuss overdue balances, negotiate payment arrangements, and ensure accurate documentation of all interactions. The role involves reviewing account information, analyzing payment histories, and recommending appropriate recovery strategies in accordance with company policies and regulatory requirements. Recovery Agents are expected to handle inquiries professionally, provide clear explanations of account status, and escalate complex cases to leadership when needed. The position requires consistent adherence to performance targets while maintaining respectful, solutions-oriented communication with customers and internal stakeholders.
Qualifications
- Strong debt collection capabilities, including experience with recovery processes and negotiation of payment arrangements.
- Solid analytical skills to assess account information, interpret financial data, and determine effective recovery strategies.
- Excellent communication abilities, including clear verbal communication, active listening, and professional written documentation.
- Basic knowledge of finance concepts related to credit, collections, and payment plans.
- Customer service skills to manage sensitive conversations, handle objections, and maintain respectful, solution-focused interactions.
- Ability to work on-site in Mississauga, ON, and meet individual and team performance goals.
- Comfort with using collections software, CRM tools, and standard office applications.
- Previous experience in collections, call center operations, or financial services is an asset.
- High school diploma required; post-secondary education in business, finance, or a related field is an advantage.
