The Opportunity:
ML6 is partnering with a well-established, nationally recognized quick-service restaurant organization to identify a Regional Operations Manager to oversee its Greater Montreal portfolio.
This individual will be responsible for driving the performance of a multi-unit restaurant network, working closely with franchise partners and restaurant operators to improve sales, profitability, customer experience and operational consistency.
The role requires a hands-on leader who enjoys being in the field, building relationships and working directly with operators to identify opportunities, address challenges and execute business priorities. You will serve as a key link between corporate leadership and restaurant-level operations, ensuring business objectives, brand standards and operational initiatives are consistently delivered across the region.
This is an excellent opportunity for an experienced multi-unit restaurant leader who understands the dynamics of a franchise environment and can balance commercial performance with people leadership and operational execution.
What You'll Be Doing:
- Oversee the operational and financial performance of an assigned portfolio of restaurants, identifying opportunities to improve revenue, profitability, productivity and overall unit performance.
- Develop strong relationships with franchisees and restaurant operators, acting as a trusted business partner and providing ongoing guidance, support and accountability.
- Conduct regular restaurant visits and operational reviews to assess execution, identify gaps and ensure consistency across food quality, service, cleanliness, safety and brand standards.
- Provide hands-on leadership, mentorship and coaching to restaurant operators and management teams, helping strengthen leadership capabilities and improve business results.
- Analyze financial and operational reporting to evaluate individual restaurant performance, identify trends and develop actionable improvement plans.
- Lead the rollout and adoption of corporate programs, operational policies, training initiatives and new business priorities throughout the region.
- Drive a consistent customer experience across all locations, reinforcing service standards, product quality and customer satisfaction.
- Coordinate and oversee new restaurant launches, ownership transitions and operational changeovers, ensuring teams are prepared and locations are set up for success.
- Work alongside corporate departments to communicate field-level feedback, coordinate resources and ensure franchise partners receive the support required to operate effectively.
- Facilitate regular business updates, operator meetings, training sessions and communications to keep restaurant partners aligned with organizational objectives.
What You'll Need to Be Successful:
- 5+ years of progressive experience in multi-unit restaurant operations, ideally within the quick-service restaurant (QSR) or broader food service industry.
- Previous experience overseeing multiple restaurant locations and managing relationships with franchisees, franchise partners or independent operators.
- Strong understanding of restaurant-level financial performance, including sales growth, labour management, food costs, profitability and operational KPIs.
- Demonstrated ability to influence, coach and hold operators accountable for business performance and operational standards.
- A hands-on leadership approach, with a willingness to spend significant time in the field working directly with restaurant teams.
- Strong commercial acumen and analytical capabilities, with the ability to interpret business reporting and translate findings into operational improvements.
- Excellent verbal and written communication skills, with the ability to build relationships and influence stakeholders at all levels.
- Highly organized, adaptable and capable of managing multiple priorities across a geographically dispersed portfolio.
- A collaborative, solutions-oriented mindset with the ability to lead through influence and drive change.
- Valid driver's licence and willingness to travel regularly throughout the Greater Montreal Area, including approximately one to two overnight trips per month.
Compensation Range: $80,000 - $90,000 base salary + bonus, and company vehicle.
