Salary: $40,000–$75,000 CAD per year Job Type: Full-time Work Location: In person – Casselman
Job Description
We are seeking a motivated and customer-focused Customer Service Representative to join our growing insurance team. In this entry-level position, you will play an important role in supporting clients with their insurance needs while assisting brokers with daily administrative tasks. You will respond to inquiries, process policy requests, maintain client records, and help ensure a positive customer experience. This is an excellent opportunity for someone looking to start or advance their career in the insurance industry within a welcoming, family-oriented workplace.
Key Responsibilities
Respond to client inquiries and provide professional, friendly customer service. Assist clients with insurance policy information, requests, and general questions. Support insurance brokers with policy documentation, renewals, and endorsements. Process administrative requests and maintain accurate, up-to-date client record Collaborate with team members to ensure efficient operations and client satisfaction. Develop knowledge of insurance products, procedures, and industry regulations. Perform other administrative and customer service duties as required.
Qualifications and Requirements Bilingualism (French and English) is preferred. Strong communication, interpersonal, and customer service skills. Ability to work effectively in a team-oriented environment. Excellent organizational skills and attention to detail. Secondary school diploma or college education required. Previous experience in customer service, insurance, or brokerage is an asset but not required. Valid RIBO (Registered Insurance Brokers of Ontario) licence is an asset but not mandatory; training is available. Willingness to learn and develop new skills within the insurance industry.
What We Offer Competitive annual salary: $40,000–$75,000 CAD. Benefits package. A supportive, welcoming, and family-oriented work environment. Training and professional development opportunities. Opportunities for career growth within the insurance industry. The chance to make a meaningful difference by serving clients and supporting rural communities.
Apply Today! If you are passionate about helping others, enjoy working as part of a team, and are interested in building a career in insurance, we encourage you to apply. No previous insurance experience is required. Training is available for the right candidate!