MLSE (Maple Leaf Sports & Entertainment Partnership)

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Added 11 hours ago
M(
Call Centre Representative
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON · Scotiabank Arena
- Part-time
Added 20 hours ago
M(
Bartender, e11even
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON
- Part-time
Added 20 hours ago
M(
Barback, e11even
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON
- Part-time
Added 20 hours ago
M(
2nd Cook, e11even
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON
- Part-time
Added 20 hours ago
M(
Lead Cook, e11even
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON
- Part-time
Added 20 hours ago
M(
[C] Salesforce Engineer / Developer
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON · Scotiabank Arena
- Part-time
Added 20 hours ago
M(
Culinary Supervisor, Real Sports Bar & Grill
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON · Maple Leaf Square - RS
- Part-time
Added 20 hours ago
M(
[C] Email Marketing Cloud Specialist
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON · Scotiabank Arena
- Full-time
Added 20 hours ago
M(
Administrative Assistant, Food & Beverage
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON · Scotiabank Arena
- Part-time
Added 20 hours ago
M(
Assistant Manager, RS
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON · Maple Leaf Square - RS
- Full-time
Added 20 hours ago
M(
Warehouse Supervisor
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON · Scotiabank Arena
- Part-time
Added 20 hours ago
M(
Media Asset Management Assistant
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON · Scotiabank Arena
- Part-time
Added 20 hours ago
M(
Order Desk Coordinator, Procurement
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON · Scotiabank Arena
- Part-time
Added 20 hours ago
M(
BMO x TFC Women in Soccer Fellowship
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON · BMO Training Ground
- Full-time
Added 1 day ago
M(
Warehouse Supervisor
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON
- Part-time
Added 2 days ago
M(
BMO x TFC Women in Soccer Fellowship
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON
- Full-time
Added 3 days ago
M(
Media Asset Management Assistant
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON
- Part-time
Added 5 days ago
M(
Order Desk Coordinator, Procurement
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON
- Part-time
Added 6 days ago
M(
Barback, e11even
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON
- Part-time
Added 6 days ago
M(
Bartender, e11even
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON
- Part-time
Added 7 days ago
M(
Administrative Assistant, Food & Beverage
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON
- Part-time
Added 7 days ago
M(
[C] Salesforce Engineer / Developer
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON
- Part-time
Added 7 days ago
M(
Culinary Supervisor, Real Sports Bar & Grill
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON
- Part-time
Added 8 days ago
M(
2nd Cook, e11even
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON
- Part-time
Added 9 days ago
M(
Assistant Manager, RS
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON
- Full-time

MLSE (Maple Leaf Sports & Entertainment Partnership)

Call Centre Representative

Toronto, ON, Canada
Scotiabank Arena, Canada

$21.01 / hour · Part-time

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Job details

Pay: $21.01 / hour
Job type: Part-time
Apply by: Oct 17, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Powered by Passion. United by Purpose. Build for Impact.

At Maple Leaf Sports & Entertainment Partnership (MLSE), we exist to deliver the ultimate fan experience by lifting trophies, spirits, and communities – united as one.

We're more than a workplace. We are a team of passionate people, boldly building the future of sport and entertainment, together. We believe in the power of play, the strength of collaboration, and the energy that comes from showing up with purpose.

From the ice to the pitch, the hardwood to the digital arena, we’re proud to be the driving force behind the Toronto Maple Leafs (NHL), the Toronto Raptors (NBA), Toronto FC (MLS), Toronto Argonauts (CFL) and development teams with the Toronto Marlies (AHL), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

We bring these teams – and world-class entertainment – to life at our iconic venues, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. Off the field, we serve up elevated dining at e11even, Real Sports, and our signature club spaces like Hot Stove Club, ScotiaClub, and Platinum Club.

Through MLSE Foundation and MLSE LaunchPad, we use the power of sport to help youth facing barriers reach their full potential. Since 2009, we’ve invested more than $45 million into Ontario communities -- and we’re just getting started.

This is what it means to be One MLSE: a culture where everyone plays a role, everyone belongs, and everyone contributes to something bigger than themselves.

So, if you're ready to play with purpose, grow with passion, and win as one, we’d love to have you on our team.

** We know that great candidates come from a variety of backgrounds and experiences. Even if you do not meet every qualification listed, we encourage you to apply. Your unique perspective, transferable skills, and lived experience may be exactly what we’re looking for. **

Job Description

As a Call Centre Representative for Reservations and Fan Services, you will help deliver exceptional service to our fans and guests.

RESPONSIBILITIES

Book reservations for Clubs and restaurants (Real Sports, E11even, ScotiaClub, Hot Stove, and the Platinum Club) via Phone and e-mail using our reservation systems Sevenrooms and Opentable.

Handle high-volume inbound and outbound calls for Restaurants and Guest Services.

Input events and TV schedules into Sevenrooms notes across all restaurants.

Oversee both Dining inbox and Fan Services inbox.

Book accessible parking for event days at Scotiabank Arena.

Create daily reports for internal restaurant teams.

Input restaurant upsells into Sevenrooms.

Connect with internal departments regarding guest inquiries/reservations.

Manage Lost and Found across our venues.

Availability to work evenings, weekends, and holidays (if needed).

Other office duties that may arise.

QUALIFICATIONS

Call Centre experience is an asset, but not required.

1+ year in customer service.

Salesforce is an asset, but not required.

Ability to work in a fast-paced environment.

Energetic, personable, and a team player.

Ability to communicate effectively and multi-task.

Apply By: Friday, Oct. 16 at 11:59 pm.

Job Posting Compensation Range/Rate:

$21.01 / hour

We’re glad you’re here. Once you apply, we’ll follow up by email, and you can track everything in your Candidate Portal. Want instant updates? Opt-in for SMS notifications to stay in the loop.

At MLSE, we are committed to building an equitable, diverse and inclusive organization. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email accommodations@mlse.com. This email is only for accommodation requests. Resumes sent to this email address will not be considered.

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More about this job

Responsibilities

The Call Centre Representative will manage high-volume inbound and outbound calls while booking reservations for various restaurants and clubs. Additionally, the role involves handling guest inquiries, managing lost and found items, and creating daily reports for internal teams.

Requirements

Candidates should have at least one year of customer service experience and the ability to work in a fast-paced environment. While not required, experience with call centres and Salesforce software is considered an asset.

Skills

Customer service
Call centre
Communication
Multi-tasking
Sevenrooms
Opentable
Salesforce
Data entry
Reporting
Problem solving

Visa sponsorship

Not detected in the job text

Keywords

Call Centre
Customer Service
Reservations
Fan Services
Sevenrooms
Opentable
Salesforce
Data Entry
Reporting
Hospitality
Sports
Entertainment
Inbound Calls
Outbound Calls
Event Management

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