Order Desk & Customer Service Representative.
Location: Brampton, ON.
Company: Modern Air Filtration Corporation.
About Us
Modern Air Filtration Corporation is a proudly Canadian manufacturer of premium air filtration products serving commercial, industrial, healthcare, and government customers across North America. We are committed to quality, exceptional customer service, and continuous improvement.
As our company continues to grow, we are looking for a highly organized and detail-oriented
Order Desk & Customer Service Representative to join our team.
Position Overview
This role is ideal for someone who enjoys working with customers, thrives in a fast-paced environment, and has excellent attention to detail. You will play a key role in processing customer orders accurately, coordinating with internal departments, and ensuring our customers receive outstanding service. A strong understanding of numbers, pricing, and order accuracy is essential. An accounting or bookkeeping background is considered a significant asset.
Responsibilities
- Process customer orders accurately and efficiently.
- Prepare quotations and sales orders.
- Review pricing, purchase orders, and invoices for accuracy.
- Communicate with customers via phone and email.
- Coordinate with production, shipping, and purchasing departments.
- Track order status and provide timely updates to customers.
- Resolve customer inquiries professionally and efficiently.
- Maintain accurate customer records and documentation.
- Assist with invoicing and order reconciliation.
- Support general administrative and office duties.
Qualifications
- Excellent attention to detail.
- Strong organizational and time management skills.
- Outstanding verbal and written communication skills.
- Comfortable working with numbers and performing calculations.
- Accounting, bookkeeping, or finance experience is an asset.
- Previous customer service or order desk experience preferred.
- Proficient with Microsoft Office (Excel, Outlook, Word).
- Experience with ERP or accounting software is an asset.
- Ability to multitask and prioritize in a fast-paced environment.
- Positive attitude and strong work ethic.
We're Looking For Someone Who
- Notices the small details others miss.
- Double-checks their work before submitting it.
- Enjoys solving problems and helping customers.
- Takes ownership and follows through.
- Works well independently and as part of a team.
- Is dependable, honest, and professional.
What We Offer
- Competitive compensation.
- Full-time, permanent position.
- Monday to Friday schedule.
- Supportive team environment.
- Opportunities for growth and advancement.
- Stable employment with a growing Canadian manufacturer.
If you're passionate about providing exceptional customer service and have a keen eye for detail, we'd love to hear from you.
Please submit your resume along with a brief cover letter explaining why you'd be a great fit for our team.
