Inside Sales / Yard Associate - Mitchell
Reports to: Retail Sales Manager / Yard Supervisor
Wage: 18.00
Position Summary
At Moffatt & Powell RONA, exceptional customer service and continuous improvement are central to who we are. The Inside Sales / Yard Associate plays a key role in delivering customer service excellence both inside the store and throughout the yard. This hybrid position supports customers with product selection, purchases, and building material needs while maintaining a safe, organized, and welcoming environment.
With a strong focus on product knowledge, operational excellence, and safety, this role contributes directly to our mission of providing top‑notch service to every customer. Continuous learning, adaptability, and a commitment to our core values - Caring, Commitment, Community, and Continuous Learning - are essential to success in this position.
Core Competencies
- Customer Service
- Communication
- Problem Solving
- Detail Orientation
- Accountability
- Dependability
- Teamwork
- Ethics and Integrity
Key Responsibilities
Customer Interaction & Service
- Greet customers promptly and warmly, ensuring a positive and professional experience.
- Assess customer needs and provide knowledgeable advice on store and yard products.
- Assist contractors and customers with loading and unloading materials safely and efficiently.
- Operate the cash terminal, processing purchases, returns, exchanges, and issuing receipts.
- Ensure all products leaving the yard have been properly invoiced and/or paid for.
Product Knowledge & Sales Support
- Maintain up‑to‑date knowledge of products, features, and applications through vendor and internal training.
- Support sales objectives set by the Branch Leadership Team.
- Stay informed about current promotions, flyer pricing, and special offers.
Inventory, Stock & Product Handling
- Verify returned products by checking customer return slips, ensuring accuracy and product integrity.
- Support inventory control through cycle counts, documentation, and reporting damaged products.
- Assist with stocking shelves, putting away received products, and replenishing merchandise from overstock.
- Update product codes as required to maintain accurate inventory records.
Yard & Store Maintenance
- Maintain a clean, organized, and safe yard, sheds, special‑order areas, and sales floor.
- Keep checkout and work areas tidy, clutter‑free, and aligned with store floor plans.
Deliveries
- Accompany Delivery Truck Drivers and assist with deliveries as required.
Safety & Compliance
- Adhere to all health and safety policies, procedures, and loss‑prevention guidelines.
- Maintain a safe working environment by promptly reporting concerns to management.
- Follow procedures related to product breakage and safe material handling.
Additional Duties
- Perform other duties as assigned by the Store Manager or Yard Supervisor.
Commitment to Inclusion
Moffatt & Powell is committed to an inclusive and barrier‑free workplace. Accommodations are available upon request for candidates participating in all aspects of the selection process. We are an Equal Opportunity Employer; we celebrate diversity and are committed to creating an inclusive environment for all employees.
We thank all applicants for their interest; however, only those selected for further consideration will be contacted.
