At Group Medical, we are committed to helping great ideas reach their fullest potential. Our diverse team delivers innovative solutions across both emerging and established business sectors, with a focus on creating meaningful impacts in the communities we serve.
We are seeking an Order Processing Associate to join our growing team. In this full-time, permanent role, you will support clients by managing service requests from intake to resolution - ensuring that every step is handled with care, accuracy, and professionalism. You’ll communicate with clients, providers, and internal teams to coordinate timely service fulfillment while maintaining strong documentation and follow-up practices.
Key Responsibilities
Client Coordination
- Clearly communicate with clients and providers throughout the service process.
- Serve as a primary point of contact for client inquiries related to service status and timelines.
- Provide regular updates to clients via phone, email, or the client portal.
- Deliver clear and professional instructions to clients and third parties to keep service requests moving forward.
Service Fulfillment Support
- Coordinate the intake of new client service requests.
- Follow up with providers and other stakeholders to obtain necessary information or approvals.
- Ensure timely processing and tracking of each case from start to completion.
- Maintain detailed written documentation of all interactions and progress.
Process Ownership and Problem Solving
- Take ownership of assigned cases and see each through to resolution.
- Escalate complex issues when needed and contribute to process improvement ideas.
- Proactively manage timelines and flag delays to appropriate team members.
Qualifications and Skills
Required:
- 1+ year of experience in customer service, order processing, or support roles.
- Strong communication skills - both verbal and written - with attention to clarity and professionalism.
- Ability to multitask and manage deadlines in a fast-paced, process-driven environment.
- Good working knowledge of Microsoft Office tools (Outlook, Word, Excel, Teams).
- Strong organizational skills and attention to detail.
- Comfortable navigating internet-based systems and client portals.
Preferred:
- Experience in administrative, coordination, or logistics support.
- Ability to work independently and as part of a team.
- Familiarity with service intake or case management processes.
- Bilingual or multilingual skills are an asset.
What We Offer
- Meaningful Work: Help people gain access to essential and often life-enhancing services.
- Autonomy & Ownership: A chance to shape how this role evolves in a growing organization.
- Supportive Culture: Work with leaders who value empathy, accountability, and your growth.
- Long-Term Opportunity: This is a permanent position with room to grow and develop.
