Original job description
MOSAIC HOME SERVICES
Downright Demolition | Five Star Holiday Decor | Everlast Vinyl Fencing | Screen Savers | Colour Envy Painting | Miraculous Maids | Shine Above
Customer Experience & Sales Specialist
Edmonton, Alberta | Full-Time
About Mosaic Home Services
At Mosaic Home Services, we help homeowners maintain and improve their homes through a portfolio of trusted service brands. We believe exceptional customer experiences start with exceptional team members, and we're looking for someone who enjoys connecting with people, solving problems, and helping customers find the right solutions for their homes.
As a Customer Experience & Sales Specialist, you'll be at the centre of the customer journey - from the first conversation through booking and scheduling. You'll help homeowners understand our services, answer questions, recommend solutions, and turn customer conversations into successful outcomes.
This is a fast-paced role for someone who enjoys variety, communication, and the satisfaction of helping customers while contributing directly to company growth.
If you enjoy helping people, staying organized, and being part of a supportive team, we'd love to hear from you.
What You'll Do
Customer Experience & Sales
Respond to inbound customer calls, emails, texts, and online inquiries.
Build rapport with customers and understand their needs.
Educate customers on Mosaic services and help them choose the right solution.
Convert customer inquiries into booked appointments and sales opportunities.
Recommend additional services when appropriate based on customer needs.
Answer questions, address concerns, and create confidence throughout the booking process.
Follow up with customers to ensure opportunities are not missed.
Scheduling & Coordination
Schedule appointments accurately using our CRM and scheduling systems.
Maintain detailed customer records, notes, and service information.
Coordinate with operations teams, technicians, and franchise partners to support successful service delivery.
Ensure field teams have the information they need to provide an exceptional customer experience.
Help identify and resolve scheduling challenges quickly and proactively.
Customer Support & Problem Solving
Provide friendly, professional, and solution-focused support.
Triage customer concerns and determine the best next step.
Communicate updates and changes clearly with customers and internal teams.
Ensure every interaction leaves the customer feeling supported.
Administrative Excellence
Maintain accurate records and documentation.
Keep CRM information organized and up to date.
Support process improvements that help the team deliver a better customer experience.
What Success Looks Like
Customers feel valued, understood, and confident choosing Mosaic.
Customer inquiries are successfully converted into booked appointments.
Schedules are accurate and teams are set up for success.
Follow-ups are completed consistently.
Customer concerns are handled quickly and professionally.
You contribute to team goals around customer satisfaction, booking success, and operational excellence.
What We're Looking For
Someone who genuinely enjoys helping and connecting with people.
Strong communication skills with the ability to build trust quickly.
A customer-first mindset with a natural sales approach.
Comfortable handling multiple conversations and priorities in a fast-paced environment.
Organized, detail-oriented, and accountable.
Confident learning new software and systems.
Calm under pressure and able to problem-solve effectively.
Previous customer service, sales, scheduling, hospitality, retail, or call centre experience is an asset.
Experience That Transfers Well
People who are successful in this role often come from:
Customer service teams
Inside sales or appointment-setting roles
Sales
Hospitality and restaurants
Call centres and customer support teams
What We Offer
Stable, year-round employment with a growing company
On-the-job training and ongoing support
A collaborative team environment
Opportunities to learn multiple areas of the business
Career growth opportunities within the Mosaic group
A role where your conversations directly impact customer satisfaction and company growth
Who You'll Enjoy Working With
Our team values accountability, communication, teamwork, and continuous improvement. We support one another, celebrate wins together, and take pride in creating exceptional experiences for our customers every day.
Compensation
$18.00 - $22.00 per hour
Apply Now
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More about this job
Responsibilities
Respond to customer inquiries, understand their needs, recommend appropriate services, and convert conversations into booked appointments and sales opportunities. Schedule and coordinate services, maintain accurate CRM records, follow up with customers, and resolve concerns in collaboration with operations teams and service partners.
Requirements
The role calls for strong communication, a customer-first mindset, a natural approach to sales, organization, accountability, and the ability to manage multiple priorities and solve problems under pressure. Previous experience in customer service, sales, scheduling, hospitality, retail, or a call centre is an asset, and candidates should be comfortable learning new software and systems.
Skills
- Customer Service
- Sales
- Communication
- Appointment Scheduling
- Customer Relationship Building
- Problem-Solving
- Organization
- Attention to Detail
- CRM Systems
- Customer Support
- Follow-Up
- Coordination
- Time Management
- Upselling
- Recordkeeping
Benefits
- Stable Year-Round Employment
- On-the-Job Training
- Ongoing Support
- Career Growth Opportunities
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Sales
- Administrative
Keywords
- Customer Experience
- Customer Service
- Inside Sales
- Appointment Setting
- Inbound Calls
- Email Inquiries
- Text Inquiries
- Online Inquiries
- Appointment Booking
- Scheduling
- CRM
- Customer Records
- Service Coordination
- Operations Teams
- Technicians
- Franchise Partners
- Customer Follow-Up
- Sales Opportunities
- Service Recommendations
- Customer Support
- Problem-Solving
- Process Improvement
- Home Services
- Consumer Services
